美好的熱氣球之旅，飯店泡湯，用餐都很美好。美中不足是床墊要自己舖。

房間設備稍微老舊，雖然住的是禁菸房但仍有菸味。飯店人員的服務態度是這趟旅程所有住宿中最棒的，超親切又熱沉！

食材新鮮度不夠

交通方便，附近景點多，服務態度佳， 旅館雖然不新，整體感覺良好

家庭房很大，溫泉也很舒服，推薦

適合自駕遊，價錢很合理，房很大，包早晚餐，浴場很大亦是主打活動，因區內沒太多景點。

早晚餐很好，露天温泉，但房間很舊

Lack flexibility in late dinner arrangement. Others are okay

入住當晚在晚餐時,由於旅行團人數很多,取食物進食排隊花很久時間,並且有很多食物也拿不到

Good and service satisfied, room seem suitable and especially futons seem better! Breakfast satisfied and spring large enough

The hotel staff wasn't helpful. I arrieved hotel at 5 pm and was told my buffet dinner was 7 or 7:30pm only. I told the staff that I came here is for the ice festival and asked possible to have the earliest dinner time like 6 or 6:30pm ( since the hotel dinner time is from 6 to 9 pm and the shuttle bus provided by hotel to that fesrival is 7:20 or 7:50). U know the hotel staff said can't change earlier time that made me sooooo disappointed!!! So I walked to the dinner venue and "beg" the staff please let me have dinner earlier around 6:30 so that I can catch the shuttle bus to festival. Also, the hotel room was so small and very hot,I saw most guests have to open the room door to let the air in. Finally the hotel instruction was unclear. I asked couples time should I make the reservation for the bus to JR station, staff just said no no and never tell me that is the public bus instead of hotel shuttle bus. So on that day I waited the bus in the lobby area, u know the public bus wasn't stop in front on the hotel,that was just outside the bus stop,then finally I missed the bus!!!!! I have to take the taxi there which cost 3000 yen!!!!!! The hotel staff was not helpful and made me very very disappointed. I won't recommend this to anyone!!!!!!

設施維持的很不錯，非常有禮貌的服務，及很好吃的早餐，很可惜天候不佳不能搭乘熱氣球，但是取消就不要再morning call ,把孩子叫起來卻沒有，會讓孩子很失望

整體來講不錯

Buffet dinner and breakfast is OK but not surprise. Room is a bit old and small.

整體環境一般，房間較舊但舒適，温泉不夠熱，室內温泉較焗，晚餐地方油煙味重

房間很小！用餐還可以！

出迎えのいらっしゃいませの無く コロナ禍の対策も徹底の説明も無く 食事も冷めてて！ご飯もおかずが無くなってからご飯如何ですか？ 肉も色が悪いので写真撮りました ホテルの活気もなく 12000円税込 久しぶりに価値のないホテルでした 13年前に一度宿泊した時は素晴らしいホテルだったので残念でした

食事とお風呂が良かった！

民芸調のお部屋を期待して入ったところ、タバコ臭さにやられました。フロントの方に相談すると、すぐに消臭剤と空気清浄機を持ってきてくださり、ましになりました。清掃時からそういった対応をしていただけたらよかったです。でも完全な消臭は無理…ですね。禁煙室があればよいのにと思います。

夜中にトイレに起きると大きなゴキブリが1匹いました。帯広でゴキブリ見たのは初めてです。