AN
Anthony N.
5.4
/10
评论于 174几周前
I have 2 nights stay and yet they only gave me 1 bath towels. When I requested for a fresh bath towel because the first one is soiled and they haven't changed it, they charged me fee for requesting a fresh one although on their policy book it indicated that you may request to change your amenities like towels according to days of the guest stay. They also charged me a fee for requesting bottle water for my 2nd day. And most of all, all is untidy. So dirty, I found used disposable mask for COVID behind toilet lavatory. Staffs are not friendly. I will not come back here again. All is scam! Not a good place to stay! I was in Egypt 1. Terrible place.
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Accommodation's Reply
02 Mar 2023
感谢您的评价。很遗憾您对我们房间的清洁度感到非常失望。对于我们的服务未能达到您的期望,我们深感抱歉。请放心,我们将调查此事并对值班员工进行纪律处分。我们非常抱歉。我们希望有机会改进我们的服务,并纠正错误。谢谢。
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