此次將護照遺留在飯店內，等到了浦東機場要辦理登記手續時才發現遺留在保險箱內，聯絡友人去電飯店確認護照在房間內無誤，飯店配合友人之計程車安排送到機場。來得及改次班航班得以與表定當日回到台灣。

櫃檯的服務態度有待加強.

硬體不錯，人員還需培訓

很不錯，值得試試！

Enjoyed the stay very much, a quiet, bright and upscale hotel, we stayed in a 3 beds room on the 10th floor , room is just the right size. It's a rainy day and an umbrella is ready in the closet for you. Bathroom is Japanese style with bath tub and shower and comes with a bath salt. A shopping mall is right next store. It is about 20min drive to Shantang street, be prepared for traffic jam.

非常好

環境很好，住宿機能不錯，會再想去住的飯店！很適合全家人度假好去處⋯⋯ 如果能連住兩晚會更好！ 說字太少，我也不知道要再說什麼了

這次出差在這邊住了十天 整體的感覺很不錯 早餐選擇多~~~比一般飯店還多了些日式早餐的選擇 健身房內每台跑步機上都放有毛巾跟飲用水~~加分 泳池則因為忘記帶泳褲而沒使用~下次再試試 客房浴室內的玻璃可以"調暗",晚上睡覺時~就不會透過玻璃直接看到浴室內的狀況(一般都是用窗簾阻隔)

房間非常舒適，冷氣比較熱，空氣不太流通。

离市区偏远，周围无餐饮，但如果去苏州乐园到是个不错的选择

唯一美中不足的是入住時接待小姐的態度不佳。傲慢，自恃。其他的服務人員都很好。

禮賓服務及行政酒廊服務佳 參加會議，自助用餐人數過多，以至於需要在Lobby加桌用餐，感覺非常不佳

Clean & Good Service

This hotel presents itself as a high end hotel, but it is not. I stayed in a Deluxe Bedroom, on the 19th floor. The sound proofing on the windows is horrible. I could hear all the cars honking every morning from the 19th floor waking me up. At times, you could smell cigarette smoke coming thru the vents from other bedrooms. The only good things about this hotel are the breakfast, nearby subway station, and the dry cleaning. The customer service is subpar. I had to checkout sooner than expected. I checked out 1 hr past the deadline, and was charged an additional night. The manager would not waive the additional night because of 1 hr. I have stayed at this hotel everytime I am in China, but have realized there are better options available nearby. Stay there instead.

It's nice.

Good location MRT just next to me

Nice place! but not much restaurants around the shopping mall. good location just next to the MRT

크고 깨끗하며 직원들의 친절함 모두 감사합니다

Nice hotel but construction site outside building 24/7 ie noisy over night. Ask for room at opposite side

I think that Nikko Corporate HQ needs to encourage this hotel to be more accommodating to guests! When I made the reservation on Hotels.com, I had written a special request to have hypoallergenic bedding since I am allergic to down. I received a message back that they had a pillow for me but none of their bedding was feather-free. I can’t believe that they can’t figure this out! After all, Suzhou is famous for its gorgeous silk filled quilts! Their Lounge Bar also needs to have a better selection and understand how wines should be served. Since it was New Year’s Eve, we tried to order a bottle of sparkling wine to celebrate. They were out of most of the wines on their wine list and finally brought over a warm bottle of a much more expensive bottle of champagne. Finally, their buffet breakfast was nothing special at all and the staff started cleaning it up at 10 am on New Year’s Day! I had only come down at 9:30 as I hadn’t realized that they would close it so early in a national holiday. For a 5 Star hotel, this hotel was very disappointing!