8.8
Very Good
From 37 reviews
Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

9.0

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Traveler Reviews Shangri-La Songbei, Harbin

Number of reviews per page
20
40
Top reviews
Geraldine
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Hotel staff was very helpful in organising our activities. We needed to purchase additional suitcases and they even guided us through an online purchase which was in Mandarin. Breakfast selection was brilliant. Perfect location.
Dragan
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Great hotel
Endi
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

na
Zachary
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

The room smelled a little like smoke and was not the cleanest. However the staff is awesome and the property has multiple restaurants.
Zhao
icon-Business
Business
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

It is a great experience to live here. Nice staff and quite.
Damon Stanley
4.0
/10
Reviewed 211 week(s) ago

Hotels.com verified review

Very disappointing, requested for non smoking room during booking, and re-emphasized for non smoking room at the front desk, but still being given a room with strong smoking smell. Very very bad experience and will not visit again.
Stephanie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 246 week(s) ago

Expedia Group verified review

Nice large room with floor to ceiling view of the river and ice sculpture park. It’s pretty doggone cold so when not out at an attraction, hanging at the hotel was the best option. Food was ok in both restaurants we tried. I’m leaving this review a few months after and only recall being comfortable and well accommodated. Would recommend.
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Dragan
10.0
/10
Reviewed 286 week(s) ago

Hotels.com verified review

This was an amazing stay, very friendly staff, great service and food, fantastic view. Felt as I am at home.
Matthew
8.0
/10
Reviewed 289 week(s) ago

Hotels.com verified review

Very nice hotel only it is a bit out of the main city and can be difficult to get a taxi to go there. It is reasonably close to Ice World Understanding English was a problem.
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 315 week(s) ago

Expedia Group verified review

All well and neat - helpful staff too The Shang Palace is awesome esp the Roast Duck
olive
10.0
/10
Reviewed 331 week(s) ago

Hotels.com verified review

Our stay was great, The staff was very helpful as we had some extra requests.
Verified traveler
8.0
/10
Reviewed 333 week(s) ago

Hotels.com verified review

This hotel belongs to the Shangri-la chain, but it is not as Ritzy as the others I've visited. The staff by and large does not speak English, like most of China. Of the ones who do, it's not spoken or understood well. Nonetheless, they tried very hard to provide good service. It's just that you have to ask. When I arrived, I had to push a bit to get the concierge to put together a plan for me. I know the intention was good, but it really was not on part with a 5 star hotel. I was suggested to visit the famous St. Sophia cathedral, I hired a taxi and organized my agenda to take me 20 mins downtown only to find it was closed due to renovations when I arrived. On the other hand, they were right to suggest I visit Ice and Snow World at 4:30, I got to see all the lights come on and transform the place. And I didn't have to stay any longer than necessary (at -24 C, that's non-trivial). I also chose this hotel because another reviewer said that it was entirely non-smoking, nary a smoke molecule around. My room smelled great when I walked in, but soon enough I found a cigarette butt and plentiful cigarette ashes on the floor. When I contacted the hotel manager, he was very much embarrassed and tried to find me another room. Funny enough, that room actually smelled like smoke. All in all I basically lost the whole morning checking in, getting settled into my room and getting my schedule (pseudo-) sorted. The manager tried to compensate me with a fruit bowl and some sweets.
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Verified traveler
8.0
/10
Reviewed 389 week(s) ago

Expedia Group verified review

I went on a girls trip to Harbin Ice Festival and stayed at the Songbei Shangri la (we were a group of expats living in Shanghai). We were greeted by Jo, she was wonderful and very helpful. The beds were super comfortable and location was perfect for Ice Festival and tiger park. The bar staff were a bit slow on making cocktails. Overall I would recommend this hotel to my friends.
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Verified traveler
10.0
/10
Reviewed 391 week(s) ago

Expedia Group verified review

We stayed here (2 adults, 2 children) during the ice festival. You can see the festival area from the windows of the hotel, it is quite close. Hotel is new and very nice. Gym and pool area also good. Highly recommend it.
ah piew
6.0
/10
Reviewed 392 week(s) ago

Hotels.com verified review

An experienced i naver had, while booking from hotels.com free breakfast was included but the hotel still charge me while i checked out.
Jun
6.0
/10
Reviewed 394 week(s) ago

Hotels.com verified review

The service is not on par with other Shang rila property. Front desk service is poor
Yu Donald
8.0
/10
Reviewed 432 week(s) ago

Hotels.com verified review

Very typical Shangri la style but too far from downtown
Gerhard
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Everything excellent
Gerhard
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Excellent Basis to get around Harbin. Kind people.
KOYO
icon-Leisure
Leisure
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

とても良かったです。
Number of reviews per page
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