酒店员工态度极其冷漠。我们一到酒店，他们就知道我们带着孩子和一个大行李箱。没有人迎接我们，也没有人帮我们搬行李箱或手推车。我们甚至都没跟他们聊上几句。因为房间还没准备好，我们下午六点才办理入住。

地理位置绝佳。员工和服务都很棒，食物也很美味。

旺季人手不足，下午入住时房间可能还没准备好。

员工热情周到。 房间定期清洁，一切井然有序。 酒店环境优美整洁，地理位置优越，位于市中心，出行便利。 电梯数量众多且速度快，非常方便，节省了客人的时间。 我非常喜欢住在这里，如果再来新加坡，我一定会再次入住！

非常方便的酒店。前往乌节路的班车非常准时，服务也很好

酒店氛围很好，工作人员非常友好且乐于助人。

非常好，很棒的酒店，非常舒适，位置也很好。

这很麻烦，因为下层大厅正在装修，所以接待员被调到了二楼。 2. 我已经把所有行李箱带到楼下订车了，但是我刚刚收到通知说退房必须去二楼。 2 首先时间非常紧迫。 至于房间的清洁度，最近有点令人失望，尽管我已经在 Novotel Stevens 住过大约 20 次了，但昨天房间里的橱柜脏得像纸板一样，床垫和枕头上满是灰尘，我和我的孩子对灰尘过敏，所以我们真的很烦恼 :(

很失望，因为我不得不两次要求换房。第一次是因为空调坏了。第二次，我预订的双人床共用床位已经没有了。最后，第三次一切都好了。

工作人员非常友好，房间非常舒适干净！步行一小段路即可到达最近的地铁站，但酒店确实提供往返地铁站的免费班车！推荐入住这家酒店，在新加坡价格相当不错，谢谢！👍

I was disappointed during my stay for 3 nights. At first when the staff said the room is ready but I go to the room and all the room still looks messy! They never clean up my room. But how come they said it was ready? So they asked me to wait and changed the room. And it happened again on 2nd day during my stay I already asked them 3 times to clean up my room. And comeback from Orchard they haven't cleaned it yet. At the end they clean up my room at 21.40 PM (I asked them just to throw up the rubbish since I bring my baby so I need them to Throw the diapers from the rubbish bin) where I am supposed to go sleep but still need to wait for the staffs to throw the rubbish. I would definitely never come back nor recommend this hotel … thanks NOVOTEL.

Bedsheet is torn, dust everywhere on appliances

Clean and nice location. Easy to go anywhere. Food is incredibly tasty and abundant. Lots of choice. Rooms are always clean. My favorite hotel in Singapore.

For location, near and walking about 15 minutes from Orchard. Still okay for cleanliness and service. Standard Novotel's hotel. Good.

The room is quite big compared to similar priced hotels in Singapore, but this hotel has a policy to clean the room every 2 days. That's a minus. The other things, no complaints at all.

A good hotel and a good service humble staff

Hồ bơi đẹp, thoải mái. Nhân viên dễ thương, dọn phòng nhiệt tình thường xuyên, chu đáo!

At 2nd day the room was not cleaned. I booked 2 rooms (connecting) but only one room cleaned after I complained. When check in, only one room was ready since the other one still had a problem with the shower. I asked let me and my family used the ready one. Instead we need to wait> 3 hours.

Oke mantabaz dan nyaman fasilitas oke waffi lancar

Great place to relax. Room was very comfy