综合评分和评论 CASSIA Bintan

我在这里住了一晚，预订了 4 个房间。工作人员很友好，入住和退房手续很便捷，适合家庭、情侣/社区聚会的氛围，干净漂亮的海滩，漂亮的游泳池，漂亮的花园，餐厅的食物非常美味，这个地方真的值得一游。 😍😍😍😍😍

很棒的酒店！非常干净，厨房设施齐全。房间也很宽敞。海滨很美！一切都很棒

服务周到热情，房间设施也还行。希望我能再次来这里☺️

Mostly bule tapi salut bgt sama service nya yg ngga bedain treatment ke orang lokal (INA) atau bule, mereka tidak pilih kasih ramahnya.. pertahankan ya cassie friend 🫶🏻 untuk facilitiesnya komplit bgtt saran aja untuk bawa bahan makanan karena 12 km lebih untuk keluar dari resort untuk ketemu alfa atau indomart. Bintang 5 buat fasilitas dan service nya.

Karena berada di daerah pulau maka sudah dipastikan suasana nya sepi, namun tetap dapat suasana indahnya serta kenyamanan yang luar biasa, hanya makanan yang harus lebih diperhatikan lagi

Celebrating my Father's birthday by staying at this hotel and it is not a wrong choice. They were beyond happy spending time there.

The view!!! and the hotel room is so comfortable!

Salah satu hotel terbaik bintan. Sudah berulang nginep di sana. Yey.

Kamar sangat bersih, dekat dengan pantai, kasur nyaman, pelayanan sangat baik.

Big love for Cassia Bintan ❤

One bedroom twin harga jauh lebih mahal tapi kamar sama hanya tempat tidur saja jadi 2 single bed. Padahal di kamar one bedroom dengan harga lebih murah bisa request 2 single bed. Aneh nya di tanggal yang berbeda. Antara one bedroom dan one bedroom twin harga nya sama.

Tidak bosen-bosen setiap nginap di Cassia 💜.

Ke dua kali nginap di sini, bagus kamarnya. Fasilitas kamar lengkap. Thanks.

Cassia hotel is very clean, room also very clean but pillow is too soft. Need improvement on providing new water bottle type but not refill glass type. The breakfast is acceptable. The staff is friendly, nice pool, good activity Aqua Zumba, turtle release, night music. Overall good, worth a visit.

Bagus, pelayanan nya sangat baik dan sopan.

Good place but bad service. Also the worse thing is that they put two bedroom title on the type of room lists. But turns out they provide the twin bed on one room and expect us to order the extra bed by paying extra $ 70 (because we booked the room online). Thanks Cassia for the experience.

The check-in experience was really bad. I need to explain on what my Platinum status at Accor is entitled for. After they understood, they argue about my Accor Plus paid membership. It seems they are not trained for this, while Banyan Tree group is part of Accor membership. The problem settled, then I asked if I got an upgrade. The staff was so unfriendly responding that I could get an upgrade but I need to wait for undefined timing. I spent the time and had lunch in their restaurant, while keep checking if the room was ready. The staff keep saying since I asked for an upgrade, then I need to wait. It was 2.30 hours without any result, so I escalated the issue and asked to talked to the GM as their attitude was simply unacceptable. But they said I can just talked to the Assistant Manager, which I did and he kept saying the same thing. This was really not an Accor standard of service.

When we arrived and checked in, the reception said we had booked a one bedroom apartment even though our hotel voucher clearly stated that my booking was for a two bedroom apartment. After changing several people, one of them finally agreed to prepare a two bedroom apartment for us, but they needed time to prepare the room, so we had to wait and wait. We asked several times and waited for more than an hour, and finally the room was ready and we could go in. After entering the room, we are very satisfied, the room is very clean and spacious. Although the check-in process was a bit unpleasant, forget it.

Ruangannya bagus dan oke, hanya saja jika berenang tidak ada tempat mandi dan handuk bawa dari kamar.

Recommended hotel, clean and comfortable.