Overpriced / mismanaged Not sure why they add "Villa" to their name as the place has nothing "Villa" about it. As soon as we entered our room, we felt the price we had paid was not justified. On top of that, our stay wasn't really enjoyable, we stayed for 3 nights. Very bad isolation, well actualy none, so you hear everything going on in your neighbour's room. No privacy, you look right into the other's room and the curtains are not big enough to cover the entire windows. Breakfast was mediocre, really loved the pandan pancakes though. The jam had more chemicals in it than fruit, the "croissants" only looked for 50% like a croissant and the taste / texture has nothing at all to do with a croissant, the toasted bread overloaded with cheap margarine on it to bake it in the pan, they would be much better of buying a proper toaster. No communication between waiters at breakfast, orders going to the wrong table (and then blaiming each other / "sorry my friend didn't put a table number"). Not even sure if the restaurant is open for lunch or diner, but considering the quality of the breakfast and the louzy atmosphere, we had all our lunches/diners outside, plenty of better options at walking distance. 1st evening we didn't have hot water, 2nd day the hotel literally ran out of water, also on 3rd day no water for a while. On the 3rd day when we asked for a second time about the water (because we hadn't been able to flush our toilet), we were told we had to wait till they had finished watering the garden. What?! Most of the staff seems not very happy working here, a smile is hard to come by, no real pleasant warm hospitality manner as the Balinese are really known for. The mattras is not up to the price of the room, every morning we woke up with a sore back. WIFI is not good at all. Not to be only negative: views are ok, swimming pool nice, landscaping/gardening is nice When now going through the comments on TA and others, seems that the place is just mismanaged, could really use a proper manager. Interesting also to see how the manager reacts to negative reviews, the guy has no idea about hospitality and how to deal with complaints. No rather coming with excuses and actually putting the blame on the customers, so I am really wondering what kind of a bs response I am gonna get.
