Stayed for 4 nights, everything was fine no complaints at all except the water pressure in the shower could be better and pillows could be comfier. Receptionist was friendly and housekeepers did their job properly cleaning my room throughout the stays. However, I think I left my phone in the room and realised it while I was in the airport. Contacted them via their Facebook account but no reply and they didn't contact me at all. Luckily it was a very old worthless phone with no SIM card. I'm using it only for gaming. Funny thing is someone has tried to log into my email lol. Still a recommended hotel if you plan to stay in KL Sentral.