R***N
休闲
5.4
/10
评论于 80几周前
I had an incredibly disappointing stay at this hotel and feel compelled to share my experience.
Basic amenities were either missing or of poor quality. The room was far from clean. There was hair and dandruff on the red sofa, mold and algae in the toilet corners, and a stained bedsheet. The towels weren't much different from rags , with the edges tattered and torn. The slippers were filthy with stains, and the carpet had not been vacuumed at all. When one of the front desk staff requested room service to clean our room with a vacuum, the cleaner actually argued with her in front of us and was unwilling to do it.
Another major issue was the lack of a promised golf cart to pick us up. Despite calling 10 times, no one answered, and we were left to carry all of our luggage ourselves up to the lobby, which was an uphill task given the hotel's hilly terrain.
During check-in, the staff made a huge mistake by assigning other guests to our booked room— the only room left. There was no proper verification of guest names, and they mixed up a Chinese (two-syllable) name with a Christian name! How can a hotel fail to check passports before assigning a room? We were forced to wait almost an hour to check in due to their mistake, causing us to miss our sunset plans. The staff only offered an insincere “sorry,” and when we requested to speak with a manager, he was equally unhelpful. The only compensation offered was 1,500 THB for their restaurant, which hardly felt like a fair resolution. As we paid good money for the room. The food was a letdown as well. I ordered a deep-fried roti with banana, and they accidentally used salt instead of sugar icing. It was incredibly salty, and I'm still unsure if this was an honest mistake or something done on purpose.
The wifi was not existent. To top it all off , the next morning only yellowish muddy water came out of taps , and I found a piece of plastic in my breakfast omelette…
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Accommodation's Reply
05 Feb 2025
尊敬的Royston，对于您的入住体验未能达到您的期望，我们深感抱歉。我们很遗憾得知我们的清洁标准和服务未能达到您的期望，以及您在入住期间遇到的各种问题。感谢您的反馈。请放心，我们会认真对待这些问题。我们的团队正在积极努力提高客房清洁标准，并加强员工培训，以确保提供更专业、更周到的服务。关于客房管理和高尔夫球车服务方面的问题，我们正在审查相关措施，以防止此类事件再次发生。对于由此给您带来的不便，我们深感抱歉。我们真诚希望未来有机会再次欢迎您，并将竭尽全力为您提供更优质的住宿体验。如果您有任何其他建议或需要帮助，请随时直接联系我们。此致，Chantra Khiri Charlet团队
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