8.1
非常好
基于 9 条评论
由旅行者提供
清洁度

8.8

客房舒适度

8.8

餐食

9.0

地点

8.4

服务和设施

7.6

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旅行者评论 ZIN Canggu Resort & Villas

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Nadya W.
icon-origin-TRAVELOKA
6.2
/10
评论于 149几周前
From the security until receptionist, none of them are polite and nice. When we arrived there were no parking space, my husband went inside to ask where we can park. They said just wait, the security will come to help. Wait for almost 10mins nobody came. Until my husband had to asked again, then the security came and not helping. I said we are staying over, not only park for their cafe. Then he show us another parking spot and then carried our luggage to the reception. He asked which room are we in, I said we'd just arrived. We are checking in, He said but the room is full. I said, I'd made a booking. He then said, but the room is full while waiting beside our luggage in the reception, to make sure we weren't lying. The funny part was he said to the receptionist that he already told me that their rooms are fully booked but I said I'd booked a room. My husband then give him tip, and he just went away right that very moment. The receptionist then asked what would I drink for welcome drink and they never served it 🤪 after we were escorted to the room, we went outside passing the reception. But they give 'the look down' look. I wasn't even want to try their breakfast. Seriously ZIN, the room was amazing, tho' the floor is a bit slippery, but what's with your staffs attitude!
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2人们认为它很有帮助
Accommodation's Reply
11 Nov 2022
尊敬的 Nadya 女士: 感谢您抽出时间就您在我们酒店的入住体验提供建设性的反馈。得知您入住期间遇到的种种问题,我们深感遗憾。我确信我会调查此事,因为这不符合我们的预期和标准。我确信我们以友好的员工和优越的地理位置而闻名。 请允许我代表酒店管理层和全体员工,对您入住期间的不便深表歉意。我们非常感谢您分享这些建设性的反馈意见。 我们衷心希望能够很快再次接待您,为您带来更好的体验!祝您拥有美好的一天! 此致, Boyke Sanjaya 总经理
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Dira A. D.
icon-背包旅行
背包旅行
icon-origin-TRAVELOKA
10.0
/10
评论于 327几周前
5 min walk to beach, great food selection of smoothie bowls, Indonesian good and vegetarian western food, beautiful rooms, incredible spa experience, all around wonderful wonderful experience. Would come again!
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