The reception is about 6-7 steps above street level. The hotel is in a quieter part of town but close to some attractions. Giao, the Supervisor, gave us a warm, friendly reception and helped with advising on F&B outlets. Staff helped with taxi/Grab booking too. Room and beds are comfy and clean. Breakfast has a decent spread. Hope the hotel can install USB plugs next time. Will choose to stay here again in my next HCM visit.