房間清潔、員工有禮貌、早餐合適、附近環境好、方便遊玩

早晚餐都好食，員工服務親切。

職員細心有禮貌, 酒店各樣設施安排都非常貼心, 早晚餐亦都非常豐富，營養及外貌兼備，性價比高。非常滿意的體驗，

舒適，服務員態度友善！食物也不錯，雖然我只訂了早餐！

一泊二宿的晚餐很精緻好吃，飯店的迎賓長野葡萄酒令人意外的好喝

Great location that just next to the lake Suwa. Luckily we can enjoy the Sakura on the riverside through the window of our room. The service for breakfast and dinner is good and thanks for the recommendation of the staff, Yu, for going to see the Sakura in a castle park nearby. That’s amazing.

The location of hotel is right in front of Lake Suwa Park, the like shore is just across the road. A very relaxing vibe in this area. Staffs at carpark and concierge are very friendly and helpful. The interior environment of common area and room is stylish, new and clean. I stayed in lake view room with excellent view of Lake Suwa. Onsen is relatively basic and simple. Dinner and breakfast are good but not very outstanding. Selection of sake is disappointing for an onsen hotel in the city of Suwa, I did expect much bigger range of sake selection with so many famous sake kura in Suwa and Nagano.

Our family really enjoys the stay. The room is modern and nice. The set dinner is also really great.

Nice staff and very warm hospitality. Beautiful lake view and cozy environment.

The accommodation, breakfast, and facilities are very good!

員工似乎不太懂服務！落車及上房時望着我們自己搬運行李，沒有幫忙。乘搭升降機時，大人搬運行李，冇手拖着小朋友，他們也不會幫忙照顧小朋友進出升降機。

Great lake view

We enjoy staying at this hotel and the hot spring is very nice. The hotel room is tidy.

Excellent service, great and clean facilities, right by the lake, beautiful view

飯店就在湖邊，走路到車站約十多分鐘，以一泊二食來說，價錢超級划算，但這次的房間稍微有點小。飯店有提供諏訪大社的巴士導覽行程(約半天，只有日文)可以登記參加，很不錯。

房間夠大，服務食物皆超值，一切都完美

Very good experience!

The hotel is outdated with poor air conditioning. The traditional Japanese family layout lacked execution and was old and dingy. I’d never recommend the location to anyone, based on the price and location.

お部屋がとても素敵で、窓からの景色もよく、一歩外に出ると穏やかな自然が広がっていてとにかく心地よかったです。 スタッフの方がも親切で、お料理もおいしかったです。 またよろしくお願いいたします！

The hotel has a 10am checkout policy.