They upgraded our room for free. The only issue was the room was cold but they have a heater, floor was heated and there was a bed blanket warmer to keep you warm.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia