怀石料理很丰盛很好吃，温泉泡起来很舒服，而且人并不多，晚上来有机会独享温泉哈哈，我觉得体验绝对对得起酒店的价格。

1. Staff are all very nice and polite 2. The worst thing is the food. Dinner is not food, not much food and we need to drive to family mart to buy cup noddle 3. Onsen is real but no good view

職員服務態度很好，並替我們找回以為遺失了的背包

Staff is very helpful and nice. It is wonderful to have free ride to the bus terminal.

Staffs are wonderful and super helpful! Solved a lot of problems for us. I can say they are excellent!

room is big, onsen is good but a little small. food is nice. a bit difficult to find the location on GPS

除了地處較為偏僻，交通不便之外，其他皆令人滿意。

The onsen experience was good. The water temperature was relatively warm and my young son could enjoy it. The facilities were a bit limited. Visitors have to drag the baggages along a one-minute slope and there was no elevator for the second floor. The staff could speak good English. The room was clean and spacious. The dinner and breakfast were ok but not particularly impressive.

かなりの小規模で古いですが清潔ではありました。浴槽は非常に小さく二人しか入れません。食事のメニューは見た目重視で低価格の中頑張っておられることが見て取れました。とにかく一生懸命さを感じた。

風呂の蛇口からのお湯が冷たかった。

自販機にビールがない

Onsen was a welcome treat. Yhe staff and host were all very friendly. Large rooms, very clean.

Tres bon accueil et repas excellent.

Property was very well maintained and the owners were extremely kind. The onsens were great, and a traditional Japanese dinner and breakfast were included in the stay. The two main aspects I didn’t love about the stay were the beds and transportation to and from the hotel. Maybe I missed it or it wasn’t super clear in the description, but our twin beds were more like thin mattress pads and were super uncomfortable. I don’t think every room is like this, so verify with the pictures and descriptions. For the transportation to and from the main train station, there’s a poorly timed bus that doesn’t adhere to the bus schedule at all (granted, they delays are probably caused by tourists not knowing how Japan buses work). If you plan to stay in this area in general, expect another 1.5 hours of travel from the train station due to waiting for the bus and taking the bus.

Very clean and nice property. Multiple bus lines pick you up directly out front. Fast walk to the ropeway and that takes you to owakudani and lake ashii. We did not try onsen

Hôtel assez isolé, qui mérite un vrai rafraîchissement. Personnel très sympathique et accueillant, onsen agréable. Proximité avec le téléphérique intéressante pour rejoindre le lac, même si ce n’est pas donné.

静かでとても良かったです。

スタッフの方々の対応が良かったです。 お風呂もゆっくり入ることが出来ました。

Very Old fashion, very run down, not refurbished for very very long time). Pictures do not show how it looks in the reality. The only good thing was the clean sheets . The onsen was not worth a visit. (Dark and did not feel Fresh) Summary in total; not at all value for money!!! We have traveled a lot around Japan, and this Hotel was really disappointing us. Made the total experiences of Hakone not great.

お風呂／お食事／わき水／スタッフの皆さま、みーんな良かったです🌸