Clean spacious room. Terrific shower except handheld was set too low and overhead did not work. Confusion with young reception staff whether breakfast was included in charges or not. Young staff was very officious and made us feel defensive when her supervisor was called and objected when told by her supervisor to let issue go. Such persons do not understand customer service nor about developing good will. Otherwise a nice hotel but staff could use more training.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia