Food is pretty bad. We got the all inclusive package and the food is just not good. Definitely don't try their bbq ribs. Also the breakfast buffet is not good either.

Trato muy cordial y accesible, lo unico malo, es que el todo incluido vence a las 11:00

The people who worked there were so so nice. Especially Nadine at the spa/gym.. I use the gym every day and left behind my running headphones and she made an extra effort to make sure that they got back to me which was so much appreciated. Jorge at the indoor bar was amazing so friendly so kind Santiago at the pool he was our server who brought our drinks is such a hustler and quick and grateful… Our biggest complaint was the room had no hot water. I don’t think there was much that the property could do about it, but we asked the front desk a few times if they could look into it and they did send someone up, but it never got better. The water was lukewarm our first day the rest of the stay was cold, but the room was so beautiful. We stayed the room with the Jacuzzi on the deck, but never used it because of the water that was ice cold so that’s unfortunate. We were there during Cinco de Mayo and they had a great buffet outside, authentic, and the food was delicious. The staff who maintained our room each day was great, made so many fun little animals left on our bed with towels. It’s really fun to come back to, and our fridge was always stocked with drinks and water. The only thing I would say that needs to be improved when you check in if they can give you an idea of the restaurants, activities, the property highlights, explain those things to you. That was never explained to us. We kind of just have to figure out the property on our own. It would’ve been nice

Buena relación precio calidad

EL SERVICIO DEL HOTEL TIENE UNA MUY MALA ATENCION, LA COMIDA DEL RESTAURANTE ESTA MUY MALA Y SIN SABOLO UNICO QUE RESCATA EL HOTEL ES EL SANCK BAR Y SU ATENCIAN POR QUE LA COMIDA IGUAL ESTA MALA

Friendly staff ,, nice clean spacious room ,, comfor bed ,, beautiful view !! Perfect beach !! Wonderful restaurants ! We will be back 👌👌

Hotel limpio, personal amable y dispuesto a atenderte. La comida es buena

This was our 4th stay in 12 months at The Westin. It's always been a favorite, but there was a noticeable difference in the helpfulness at the front desk this past trip. We encountered multiple difficulties and a lot of attitude. It was sad and disappointing as we are used to being treated like family. We had to ask for the room service menu, schedule, and robes for our room that typically are in there. The water in our bathroom was very smelly. The room service food was usually inedible. That being said, the staff in the 2 restaurants went above and beyond to greet us, to make special off menu food for us to accomodate us as vegetarians. They were always coming up with new options so we didn't get bored of the food. We love the snorkeling there and the beds more than anywhere else, but it is time to try other places.

Muito bom espaço

Very convertible beds! Great Breakfast buffer! Great service at the pool! We will be back!

Food on the morning Buffett could have been kept warmer.

How convient for you. I thought the hotel would blame your company and vice versa. But you simply refuse to post my reeiw because I named the companies that harmed me and my trip. Very disappointed in the company? I booked my trip with

H

Rebekah and I had a great stay here at The Westin Cozumel. The staff was great. The front desk helped us with any questions and made us feel at home. Thank you for the great hospitality and making us feel welcome.

The stay was amazing. Food fresh and delicious. Ruth gave the best massage I’ve ever had . Rooms clean and king bed luxurious.

Clean

Staff always excellent. Vicky, Fernando and Axel stood out and always went above and beyond. Inside bartenders were also very attentive. At gaviota for breakfast santiago worked non stop to ensure glasses were full and tables cleaned. THere is a reason we continue to return there

Excelentes vistas muy bonito en general solo el primer día llegué y las sábanas estaban sucias lo cual corrigieron a la brevedad cada día que pasaba había menos toallas para su uso sobre todo de manos las cuales mi tercer día de estancia ya no había cuando hice el check in en teoría me hicieron el depósito para consumos y el poem dia del destino resultó que no y solo el malentendido para ya pagar directo en cada lugar en vez de la comodidad de cargar al cuarto fuera de estos detalles buena estancia solo que quisieras llegara. Descansar no a estar solucionando detalles.

Excelente hotel lo único es que el Baño tenía un olor a cañería

I think it’s a bit overpriced for Cozumel