Very comfortable and relaxing stay with a beautiful lake view, excellent service, and delicious food. I’ve already recommended it to a friend and will definitely come back again. Close to Hakone Jinjya Heiwa 平和の鳥居. Walk around 7-8 minutes.

The service is good n the staff is friendly. We would like to visit them again in other time if possible. The only thing is the menu which has been fixed without any flexibility based on customer’s need.

交通不方便 服務人員少早上要離開的時候居然沒有交通工具計程車，也沒有飯店小巴，用走的到巴士站 抵達後加一牀居然一個晚上要台幣$3500 交通不方便，位置比較偏，晚餐價位算很高，但東西並不如其他溫泉飯店來的實惠 整體箱根交通休復中，有些混亂

Good service.

服務親切，房間寬敞舒適。酒店提供的shuttle bus 班次多，到蘆之湖很方便。露天溫泉旁高聳的樹木很舒服。

Nice onsen and dinner. It’s sweet that the shuttle bus pick us up at the motohakone dock after its duty time.

很棒，日式餐饮很精致，每晚不重复

The room is big with perfect view

Très bel hôtel et personnel très courtois.

スタッフの対応もよく、清潔な客室でした。 朝食のフレンチトーストが美味しかった？

Wonderful breakfast and hot spring, definitely will come back shortly.

Beautiful

Very good!

設備などとても清潔でした、特に温泉の湯、丁度いい温度で気持ちが良かったです。

お部屋もお食事もとても満足出来て、特に整備されたお庭も最高

This was our first trip to Hakone, so we can’t compare this hotel’s location to other areas, but we absolutely loved the peaceful atmosphere here. It’s perfect for anyone looking for quiet, rest, and truly attentive service. Our room with three beds was very spacious, comfortable, and had a beautiful view. We enjoyed early walks by the lake and appreciated the convenience of having both dinner and breakfast on-site. We chose the Japanese dinner, which was presented beautifully, though we probably haven’t fully acquired the taste yet. The French breakfast, however, was excellent; the French toast was the best we’ve had, and the coffee was great as well. We were also lucky to catch a wonderful view of Mt. Fuji. We didn’t use the onsen since it was public-only and we weren’t comfortable with that, but everything else made our stay very enjoyable. We rented a car, which made exploring the area simple, though it seems manageable by public transportation too, since the hotel runs a shuttle every 20 minutes (with an evening cutoff). The hotel is a bit older, but everything was clean, comfortable, and well-maintained. Overall, a very relaxing and memorable stay.

Amenities and location

人生初めての1人旅。ドキドキしながらの訪問でしたが、美味しい食事と久しぶりの静かな時間に癒されました。贅沢なひと時でした♪ありがとうございました。

I would definitely stay here again when visiting Hakone. Easy and scenic walk along the lakeside from the bus stop or you can take the complimentary shuttle that runs every 20 minutes. The staff both at the front desk and the Japanese restaurant were very helpful and spoke excellent English - we did not try the French restaurant so no review on that. We were checked in very fast and had our luggage held for a few hours after checkout. Food is average, but you can't beat the convenience and the service is top tier. Our room was very spacious and clean with an excellent view for the lake. Unlike most other hotels in Japan, the room had very good soundproofing. Carpeting is dated and a bit worn, but very clean. Yukatas for going to the bath are provided. Make sure to grab a complimentary ice pop after your bath! We had a very peaceful and relaxing stay.

お部屋も、ゆったりで、お茶もいろいろ用意されており、くつろげました。 フレンチの料理がとても美味しかった。また、行きたいです。