We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most important value that a service business should provide to us - hospitality.

客への対応やコミュニケーション、話しやすさや対応の速さ

Clean room, friendly staff, and great service. The pleasant stay here added to the experience of my snowboarding trip in a positive way

アットホームで良い。

愛犬家としてはドックランも有るし、ドックトレイナーのオーナーさんもいるので安心して楽しく過ごす事が出来ました♪