room is too small

This is a motel not a hotel. I had an occasion over the weekend. I shared this location with family guest so that we could all be close when getting dressed for the occasion. We were upset that is was a Motel not a Hotel. My brother was able to cancel because he booked with Expedia however, he is still waiting on a refund....My sister couldn't cancel and receive a refund so she stayed, because she booked with a different site. The rooms I was given were good enough for what I needed and ok for a Motel. My sister was given a room downstairs and when she went in, it smelled of smoke. She went to the front desk and was given a room on the second floor. While there two police cars came and sat by the front office for a while then they left. There is a Walmart and some fast food places in walking distance.

This is the worst hotel I have stayed in in years. Dirty, lumpy bed, cheap foam pillows, shower drain clogged, horrible towels. All sorts of sketchy things going on on-site. Stay away. I don't know who they paid to get their Excellent rating, but clearly it was worth the money.

Mid

Everything was perfect.

Quiet and convenient

Was okay

Good stay recommended

Has great ratings so I was VERY VERY disappointed. There are NO amenities and the rooms were extremely dirty. We requested a room change and the new room was even dirtier. There were hairs all over the beds, pillows and bathroom. Graffiti on the sink… Yeah definitely disappointed but staff was very sweet and polite.

Unsafe

We did not wond up staying here because there was no elevator and i had my 90 year old mom with me. The hotel said they would refund but i may need to contact expedia for the refund. No one has contacted me back as of yet.

Everything was good except walls are too thin and you can hear everything from upstairs and both sides next door.

The staff was great. Very polite and courteous. The only thing we did not like was the TV. There is no way to link a cell phone to the tv other than a usb cable and that would only allow us to view the photo gallery on my phone. Bluetooth technology came out years ago. Its time to upgrade those televisions Bella!

I hosted an elderly couple here and they had a very comfortable stay. The price was reasonable, and I would definitely book here again.

The bella hotel is very nice

Loved this room!! Can’t wait to book again! In the center of EVERYTHING!

This property was a bang for my buck and everyone was so nice even the housekeepers. I would book this place every time I came to Houston

Everything

Comfortable shower was everything

NA