sheanna
双人入住
2.0
/10
评论于 14几周前
Expedia Group verified review
We have stayed here before several times but this time was really disappointing. We booked an accessible room but on arrival we were told this wasn't available and we were on the first floor. It was fortunate my operation for a knee replacement was postponed or I wouldn't have managed the stairs (no lift). The first floor room was stifling as it was during the ongoing heatwave. No fan provided.
We went straight to get a cold drink (having driven 200 miles we were parched). Ordered the drinks - 30 minutes later still no drinks. Chased and they eventually arrived - the manager said they wouldn't be put on the bill. Ordered more drinks. Once again waiting with empty glasses - noticed another couple who ordered after us received their drinks immediately so had to chase AGAIN. And the first drinks were added to the bill so again had to moan.
Next morning we were first at breakfast as we had to leave early. We were directed to a table next to a large wooden panel with no window. I requested a window table as it was a lovely day and I am a bit claustrophobic - the waiter refused initially saying the 1st table was set for us. When I protested he slammed the menu onto the table I requested and spoke in an aggressive manner. Breakfast was mediocre. No juice or water offered (in a heatwave). No buffet options. Only 1 other person turned up while we were there so quite unbelievable our request for a window seat was received so negatively. Sadly we will not return now.
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