Very very bad experience with high room rate. First day check in the radiator was malfunction, then the manager offered a dusty and dirty portable heater. The hair dryer also occasionally out of order. The second day the room was cleaned with used towels left and room and floor was not cleaned. The third day no cleansing and also NO hot water supply. Though staff were tried to help and offered bottle of wine, but you can imagine how bad the experience during the stay. Will tell my friends not to stay in this group of hotel again.

洗澡時，雖然有玻璃屏幕，但水會外流到地面。打開窗戶後，不能關上，以至寒風吹進來

洗手間燈一開就會發出噪音，蓮蓬頭水很小，因為很晚才到，感覺櫃臺人員是打工的，對飯店位置不太清楚

The staff was amazing. Rose-Ann is by far the best manager I have met. She went above and beyond to accommodate me and ensure that everything went well. The hotel is beautiful and in a great location.

Excellent location! Close to shopping, the old fort and the waterfront. Beautiful decor in room and in the dining and breakfast rooms, plus snacks in the room too!

Good rooms, clean

Good amenities, plenty of parking and great location

Clean enough room and property, Very friendly and helpful staff. They are serious about the breakfast cut off. Make sure to fill up your coffee. Great location. Kind of a mash of style and decor. Would stay again

Unser Zimmer hatte einen schönen Ausblick auf den See. Wir hatten ein relativ neu renoviertes, sehr sauberes Eckzimmer. Viele Parkmöglichkeiten vor Ort.

Gostamos muito da hospedagem limpo e confortável, comida deliciosa e ótima localização

Good location

Beautiful public rooms and bedroom. Lovely staff. Fab breakfast with good choice. Plenty of parking. Very close to centre.

First assigned room was undergoing maintenance. Door was open and bed was covered with construction debris. Although I had paid for a deluxe loch view room, the second room had a window so cloudy we could barely see out of it. Room was tiny. Not the159 square feet advertised. Ceiling panel was hanging down and water stains on the ceiling. Don’t accept room 3 if you decide to stay here. At that point we were just too travel weary and accepted what we were given. I saw other, much nicer rooms the next day. Staff was fine, but room experience was quite poor.

Beautiful view from windows. Easy walk to stores, restaurants. Free parking, but might be tough if you had a big car. Our room required an electric plug in heater, which was fine once we knew. Staff was friendly.

Room was cold and water in bathroom took ages to get warm. The whole Place looked as it needed renovation.

Really friendly staff. Breakfast was also good value.

Fabulous welcome from Rose and the rest of the staff. They all make you feel most welcome. Absolutely love staying here

Immaculately clean! Staff very friendly! The decor for me was lovely!

Personale cordiale e professionale Colazione okay Posizione perfetta Consigliatissimo

Staff were helpful