Shower and floors in the room were dirty

Cleaning more often bedrooms

m

Excellent, friendly, attentive staff, clean comfortable room

Nice. Staff are nice too

I was there about 5 - 6 times and I keeping returning. Very comfortable

Nice and clean hotel. Lots of variety for breakfast

no chairs in lobby Breakfast what a joke bread waffles made scratch more bread no jelly boiled eggs???? no varieties of tea cereal in plastic containers nice feel to dining area nothing had children with me very Tacky i pre paid or i would have left looked like a NY welfare hotel

Overall good

Excellent customer service! Got to the hotel at 130pm hoping to check in early to get ready for a wedding! ShaQuan allowed us to check in early with no issues or hesitation! Another shout out to her for being so accommodating!!!

Was clean and staff were very nice. Not thrilled about the dogs.

Tru hotels have been great! We love that there’s space for kids to have fun as well as adults! We appreciate the fact that dogs are allowed so our buddy can travel with us too! The breakfast staff were especially nice and caring by bringing a baby dining seat out every morning for us. I think the only downside would maybe be that for such a cool and updated hotel, something simple like their toilet paper should be off the same quality as the other toiletries they provide. Our room was great, but the air conditioner had a mildewy smell which we weren’t fond of with our baby also in the room. We still enjoyed our stay because the location was very central and walkable to Crossgates Mall.

Loved the area, close to everything. Excellent staff.

Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great.

The facility was clean and updated. The option of 2 different breakfast places was wonderful. The game/lounge area was a plus! Staff were very friendly. The only things that were bothersome was noise was easy to hear and the towels for the pool were too small.

Clean and convenient

Great place to stay

They are pet friendly what make my

Nice place

Good place