令人惊艳的美食，奢华的水疗体验，我的生日之旅真是太棒了！ 房间舒适宽敞，浴缸和淋浴都很棒，还有超大的电视——选择太多，让人眼花缭乱！员工非常友好，晚餐和水疗服务都无可挑剔。食物美味到让人吃得饱饱的，回味无穷（这当然是好事！）。酱汁味道浓郁，分量十足，还有甜点和各种饮品可供选择。 最令人惊喜的是泳池、按摩浴缸、桑拿房、蒸汽房以及极其放松的水疗护理。他享受了精油按摩，我则体验了盐浴全身按摩，工作人员专业细致。离开时感觉无比放松，仿佛置身国外度假——而周一还要上班，离家不到一小时车程！ 谢谢🙏🏻

泳池、按摩浴缸、蒸汽房和桑拿房。一切都干净整洁，床也很舒服。 我们享用了下午茶，非常美味，工作人员热情友好，乐于助人。 我们做了头部、颈部和肩部按摩以及面部护理，非常放松。您也可以在休息室里待多久都行。 我们之前去过的一些水疗中心都非常拥挤，但相比之下，罗顿庄园酒店一整天都相当安静。 如果能有个室外按摩浴缸就更好了，但这只是我个人的偏好。 肯定会再次光顾。

我们最近入住罗顿庄园酒店 (Rawton Hall) 享受了一次水疗假期，但总体感觉相当失望。 预订过程比预想的要复杂得多。与我们去过的其他水疗酒店不同，这里的住宿、护理和晚餐都需要单独预订，有些需要电话预订，有些则需要在网站上预订。整个流程感觉很零散，电话里提供的信息也含糊不清、前后矛盾。 酒店建筑本身很漂亮，很有特色，显然很有潜力。卧室宽敞、干净、舒适，酒店周围的环境也很优美。 前台服务也不稳定。一位年轻的男士和一位金发管理人员都非常热情且专业，但其他几位员工似乎漠不关心，前台经常无人值守，导致客人长时间等待。 抵达酒店后，我们穿过酒吧区，那里很漂亮，但是酒吧人手不足，经常有客人站在那里等待服务。我们坐在一张桌子旁，桌上的杯子很脏，牛奶也发臭了。没有人招呼我们，也没有人收拾桌子，更没有人问我们是否需要食物或饮料。过了很久，我才去吧台点了一瓶普罗塞克起泡酒和四个酒杯。我感觉自己像个麻烦，酒杯和酒瓶都被直接扔在吧台上，连冰桶都没有。 房间里也有很多维修问题。床头柜后面的插座坏了，导致我们的手机一晚上都充不了电。即使调到最低水温，淋浴水温仍然很高，这可能存在安全隐患。我们住的119号房间和隔壁房间似乎都存在这个问题。 水疗中心本身设施比较简陋，只有一个游泳池、一个小型按摩浴缸、一个桑拿房和一个蒸汽房。有时感觉人很多，既有酒店住客，也有一日游游客和带着孩子的家庭。躺椅远远不够，我们四个人不得不共用两张躺椅。因此，体验并不轻松。 我们的护理安排也有些混乱。我们一行四人中，有两人原本预约的是下午4:40，但等了15分钟后，我们发现预约时间被改到了5:15，而且事先没有任何人通知我们。不过，护理结束后，体验非常棒。我们四个人都很享受，理疗师也很专业。护理后的休息室也让人感觉很舒适。 晚餐体验则喜忧参半。食物本身还可以，性价比很高。但是鸡肉很干，哈罗米奶酪是冷的，炸物和薯条又很油腻。更糟糕的是，整个用餐过程服务都很差。菜单让人摸不着头脑，很难分辨菜量是正餐还是像西班牙小吃那样的分量。上菜的时候，有一道开胃菜被漏掉了，我们的普罗塞克葡萄酒放在桌上竟然没有冰桶，也没有人来问我们是否需要甜点。服务员普遍显得漫不经心，缺乏客户服务意识。 更糟糕的是，楼下举办的活动一直持续到午夜之后，震耳欲聋的音乐声更是雪上加霜。房间很热，而且没有空调。我们本来想开窗，但外面的音乐声太大了。我们都没怎么睡好。 早餐也好不到哪儿去，包含的食物种类有限。欧陆式早餐还不错，但热食选择很少。包含在房价里的唯一素食选择是水果。我们还得自己要无乳黄油，感觉很麻烦。我们点了牛油果吐司，结果端上来的是水煮蛋，尽管我们已经告诉他们我们是素食主义者，不要鸡蛋。第二次点的牛油果吐司上来的时候，其他餐点都已经吃完了。 总的来说，这里也有一些优点：美丽的古老建筑、优美的庭院、宽敞的房间以及真正出色的水疗服务。所以给了两星。 然而，糟糕的组织、不稳定的客户服务、拥挤的水疗设施以及对细节的忽视，都让我们觉得这次体验不值这个价。 很遗憾，我们不会再来了。

⭐⭐⭐⭐⭐ Where do we begin? After planning our wedding at Rowton Hall for almost three years, we can honestly say that choosing this venue was one of the best decisions we made. The venue itself is beautiful, but what truly makes Rowton Hall special is the people. Every member of staff went above and beyond to make our wedding unforgettable, with James, Cheryl, Amy, Josh and Valda all playing a huge part in making us and our guests feel so cared for. Nothing was ever too much trouble, and every detail was handled with warmth, professionalism and genuine kindness. Our wedding day was always going to be special, but the team at Rowton Hall made it even more special than we could have imagined. Thank you for giving us memories that will last a lifetime. We cannot wait to return.

Stayed as part of a conference group and came away with mixed feelings. The venue itself is excellent. The grounds are beautiful, parking is easy, the rooms were comfortable and well presented, and the food quality was generally very good. The conference lunch in particular was excellent, and the hotel represented good value overall. The events booking process was also excellent. Cheryl from the events team was responsive, flexible and professional throughout, making the organisation of the event straightforward. What let the experience down was the service and coordination once we arrived. As the organiser of the event, I was surprised by how basic the check-in experience was. I was handed a key and little else. There was no introduction to the hotel, no confirmation of conference arrangements, and no explanation of facilities or timings. Throughout the event I often found myself having to seek out information or assistance rather than being approached proactively. Dinner service was also frustratingly slow. The food itself was good, but drinks and meals took a long time to arrive, and on more than one occasion the bar ran out of lager. There were also a few small issues with agreed catering items and dietary information which could have been avoided with better communication between departments. The other significant issue was temperature. The conference room became very warm during the day and the bedrooms were also uncomfortably hot overnight. With no air conditioning and no fans available, I would think carefully before booking during the warmer summer months. That said, there were some excellent individual staff members, particularly a member of the breakfast team who went out of her way to help early in the morning before service had even started. Overall, Rowton Hall has all the ingredients of an excellent hotel and conference venue. The setting, rooms, food and value are all strong. What holds it back is inconsistent service and a lack of proactive hospitality. I would consider returning in future, particularly outside the hottest months of the year.