The entrance to the location is not obvious. I did not like that there is no one stationed at the desk overnight for help, or just to feel safe. The hotel was difficult to get in touch with because of this. Also I scheduled rides through them, my first from the port I was given no information on how or where to find them, no one called me directly or texted me about a driver being there so I arranged another ride. The day after I checked in I was advised the driver expected payment for waiting I did not appreciate it but I complied. Since I knew I had another transfer also the payment was required in advance and in cash I made sure I had the meeting location and the drive information. When I left to go to the airport I waited in the designated spot for 45 mins and no driver ever came I called the hotel and reached out to the driver, all while I was being constantly bombarded with other taxis that wanted me to ride with them. Cab drivers here are very predatory. I ended up having to arrange another ride to the airport, I did eventually get a response from the driver that someone impersonated me to get a free ride but this is not my fault. I have reached out and expect a refund for my transfers. We will see if I am refunded.