8.4
非常好
基于 925 条评论
由旅行者提供
清洁度

9.0

客房舒适度

9.0

餐食

8.2

地点

9.1

服务和设施

8.6

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旅行者评论 PARKROYAL COLLECTION Pickering, Singapore

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顾客评论
Shirley S.
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9.7
/10
评论于 76几周前
Pleasant stay however hopefully the swimming poll attendant will be more.
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Limhuiping
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8.5
/10
评论于 123几周前
Will be back, fantastic, good.
1人们认为它很有帮助
Accommodation's Reply
05 Apr 2023
尊敬的林女士,感谢您的点评。感谢您对我们酒店和团队的赞赏,也很高兴您在我们酒店度过了一段难忘的时光。感谢您的推荐,我们期待很快再次欢迎您光临新加坡皮克林宾乐雅精选酒店,享受再次的舒适体验。此致,乔恩·邱,前台经理。
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Christianto A. T.
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9.7
/10
评论于 134几周前
Very nice experience staying at parkroyal pickering. The hotel location just a few steps away from Chinatown MRT station via Chinatown Point mall, just across Hong Lim hawker center and within walking distance to Chinatown. Check in was smooth, the front office on duty - Raphael - did a very good service welcoming us. Room was also nice with seamless bathroom integration with bedroom separated by huge sliding door. Electric shade for day/night also very welcome touch. Overall we did not find any flaw in the service, everyone was very well mannered and supportive. Nice surprise on the mini garden maze around the swimming pool with lots of photo spot for Instagram. Will stay here again in the future when opportunity comes to visiting Chinatown.
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Accommodation's Reply
01 Feb 2023
尊敬的 Christianto, 感谢您选择我们这家花园酒店入住并留下如此精彩的点评。 得知您拥有如此美好的体验,我们深感欣慰,尤其对酒店位于唐人街中心的地理位置以及竭尽全力确保您拥有完美入住体验的服务团队印象深刻。 您的赞美无疑令人鼓舞,PARKROYAL COLLECTION Pickering 的全体员工都期待着您的再次光临。 此致, Daniel Khoo 运营总监
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Veranica F.
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9.7
/10
评论于 140几周前
Highly recommended. One of the best 5 Stars Hotel in the world with exceptional hospitality. The hotel has team who consistently demonstrate beyond 5 stars Hotel standard based on our last 5 stays. Our last stay was to celebrate my daughter's late birthday and the were really surprised, impressed, by Park Royal Pickering team, who did huge extra miles - behind the scenes to provide the nice decoration, detail amenities and high room quality which make our stay & celebration very memorable. Thank you for the front office team (Ms. Felicia & Ms. Nurul) who welcomed us and the check in process was very smooth. This time we notice the hotel also provided refreshing welcome drink that open to every guests. The hotel are truly exceptional in treating guest and elevated the hospitality into different level by taking care every single detail from best historical information during past stays. Thank you to the house keeping who prepared the room carefully, making sure the room cleanliness and provided the necessary amenities for our folder. I believe this is the best hospitality demonstration we have experienced from many 5 stars hotels & big chain we stayed in Singapore, capital cities in Asia and North America. We get the Junior Suite this time and the room is gorgeous, the views from the room are exceptional, from the living room area, bedroom as well as bathroom. The bathroom has his/her basin, separated toilet and bathroom with shower. The room is very spacious and really like the arrangement. The cupboards are very big too. The amenities are very details. Love it so much! The facilities are very good, we use the pool several times as well as the gym. The scenery from the pool is simply gorgeous. We spent time to walked through the beautiful concept of garden at level 5. The breakfast is very delicious, the hotel provided best quality of food as always. The chicken porridge, nasi lemak and the meatball are really good. Never bored with the menu due to all the varieties. Overall, my daughter was truly happy, and she enjoyed her birthday staycation thanks so much to all of you! We will definitely come back and recommend Parkroyal Pickering
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+5
1人们认为它很有帮助
HK
icon-origin-TRAVELOKA
9.7
/10
评论于 150几周前
Great stay in this hotel as always. Really appreciate the teams who really provide best in class hospitality with great quality and passion to accommodate guest 's needs. The stays in Parkroyal Collection Pickering are always exceeding my expectation. The room is extremely clean and the team (Ms. Judy Wu, Ms. Felicia) is very thoughtful providing us with cute crib and small tube as they know I have small kid. Thank you very much! Really recommended hotel not only for business but also for family. Best facility, best service quality and best staff hospitality from other 5 stars hotel we have visited so far including other pan pacific hotels. Great pool with great view. The breakfast is really good, we love the asian food provided (on top of western). The Nasi lemak is very exceptional, best porridge and the meatball is very nice. We never bored with the food as they keep providing new dishes and this time they added few Japanese foods. They also listed to our request as we asked several time about fresh juice and this time they provided it as part of the breakfast menu. Great Job! We are looking forward to come back to Parkroyal Pickering again!
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2人们认为它很有帮助
Accommodation's Reply
05 Oct 2022
尊敬的Husen, 感谢您对新加坡皮克林宾乐雅臻选酒店 (PARKROYAL COLLECTION Pickering, Singapore) 的高度赞扬。 我们很高兴得知您近期的入住体验总体来说非常愉快,尤其感谢我们团队的卓越服务、舒适的客房以及种类丰富的早餐。我很高兴听到Judy和Felicia提供了优质的服务,超出了您的预期。 我们非常重视您自始至终的支持,并感谢您对我们团队的赞赏。 此致, Phil Smith 总经理
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Husen
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10.0
/10
评论于 152几周前
Best quality hotel, best hospitality since booking, arrival to check out. I could say the staff are the best among other pan pacific groups in singapore. Really excellent service. Room is very clean and well maintained, great pool and gym. The breakfast and cakes are excellent (not too westernized). Thank you so much particularly to Ms. Judy Wu for excellent hospitality during our last 2 stays and make us coming back again next 2 weeks and during our daughter birthday celebration in following month.
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Accommodation's Reply
23 Sep 2022
尊敬的 Husen Kang, 感谢您对新加坡皮克林宾乐雅臻选酒店 (PARKROYAL COLLECTION Pickering, Singapore) 的高度赞扬。 我们很高兴得知您近期的入住体验总体来说非常愉快,尤其感谢我们团队和我们指定房间提供的卓越服务。我很高兴听到 Judy 提供了优质的服务,超出了您的预期。 我们非常重视您自始至终的支持,并感谢您对我们团队的赞赏。 此致, Phil Smith 总经理 您的反馈令我们深受鼓舞,并期待您的下次光临。
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Lee P. Y. D.
icon-origin-TRAVELOKA
9.1
/10
评论于 158几周前
It was a great 2D1N, service was prompt-when we ordered in-room dining, and found ourselves having a locked mini fridge, we also had a complimentary room upgrade to the lifestyle premier room. The burger we ordered was a tad salty, but overall it was a fun and luxurious experience.
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Accommodation's Reply
28 Jul 2022
亲爱的李先生, 感谢您近期入住我们酒店。我们很高兴您入住舒适,尤其喜欢我们便利的地理位置、美丽的无边泳池和轻松的氛围。 我们已记录您对早餐的反馈,并将与厨师分享,以改进早餐。您的积极评价对我们所有人都意义重大,有助于我们不断改进。 再次感谢您入住我们酒店。 此致, 菲尔·史密斯 总经理
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EILIEN
icon-origin-TRAVELOKA
9.7
/10
评论于 160几周前
Had an amazing stay here. Room is really beautiful and spacious. The hotel staff provided us with complimentary birthday cake as well. All facilities provided are great and it's definitely one of my favourite hotels for staycation.
1人们认为它很有帮助
Accommodation's Reply
21 Jul 2022
亲爱的 Eilien, 感谢您与我们分享您在度假村的美好时光。 非常感谢您对我们团队、度假村和服务的评价。 很高兴得知您在度假村拥有如此美好的体验。 我们会将您的所有积极评价分享给我们的团队。 您的想法对我们所有人都意义重大,并帮助我们不断改进。 再次感谢您的入住。期待您的再次光临。 此致, Phil Smith 总经理
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Hui M. P.
icon-origin-TRAVELOKA
6.4
/10
评论于 162几周前
Service was mediocre compared to other 5-star hotels. Lack of follow up on requests-could work on better customer service. Room was also kind of dusty and mouldy at corners.
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Accommodation's Reply
01 Jul 2022
尊敬的 Hui,感谢您抽出时间与我们分享您的入住体验。 得知您最近的入住体验未能达到预期,我深感遗憾。对于我们服务失误造成的不便,我深表歉意。请放心,您的反馈对我们至关重要,我们将尽快与相关部门沟通。 我们非常重视您的宝贵意见,并希望未来有机会再次欢迎您,为您带来更愉快的入住体验。 谨致问候,Phil Smith 总经理
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Chai C. K.
icon-origin-TRAVELOKA
9.7
/10
评论于 163几周前
Nice stay with fast check in, next to Chinatown Point and Hong Lim Market.
1人们认为它很有帮助
Accommodation's Reply
24 Jun 2022
尊敬的柴先生: 非常感谢您近期入住我们这家花园酒店并留下的精彩评价。 我们很高兴您入住舒适,尤其喜欢我们便利的地理位置和美味的餐饮。感谢您的支持,希望很快能在新加坡皮克林宾乐雅臻选酒店再次与您相见,共创难忘的体验。 此致, 菲尔·史密斯 总经理
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Janet
icon-origin-TRAVELOKA
8.5
/10
评论于 165几周前
Had a lovely staycation with my hubby. Nice clean room and friendly staffs. Definitely will come back again for Christmas dinner with my team✌️😍
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Accommodation's Reply
15 Jun 2022
亲爱的 Janet: 非常感谢您近期入住我们这家花园酒店并留下宝贵的评价。 我们很高兴您入住舒适,尤其喜欢我们干净的客房和团队的热情款待。 感谢您的支持,希望很快能在新加坡皮克林宾乐雅臻选酒店再次与您相见,共创难忘的体验。 此致, Phil Smith 总经理
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Ang S. Y.
icon-origin-TRAVELOKA
9.1
/10
评论于 166几周前
Room was not ready at 3pm but staff was nice to extend the check out timing by 1 hour. Room is very spacious especially the bathroom and the view is great! Loved the swimming pool but equipment in the gym are a little dated.
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Accommodation's Reply
01 Jun 2022
尊敬的Ang, 感谢您抽出时间与我们分享您的入住体验。 我们很高兴得知您总体而言拥有愉快的住宿体验。虽然您对设施齐全、宽敞明亮的客房、优美的景色和游泳池印象深刻,但我们对健身器材未能达到您的严格期望感到遗憾。请您放心,我们已就您提出的所有问题进行了详细跟进,并与相关部门进行了深入讨论,并已采取必要措施,以防止此类问题再次发生。 我们非常重视您的惠顾,希望您能再次给我们机会,欢迎您再次光临,享受更愉快的体验。 此致, Phil Smith 总经理
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SUHARTO E.
icon-origin-TRAVELOKA
5.6
/10
评论于 169几周前
First, actually, its very good hotel, 5star hotel, but service very slow, even only tab-water provided, small size of room, very disappointed ….
1人们认为它很有帮助
Accommodation's Reply
22 May 2022
尊敬的 Suharto ew, 感谢您抽出时间与我们分享您近期的入住体验。 得知您入住体验不佳,我深感遗憾,并对此深感担忧。对于我们服务失误造成的不便,请接受我最诚挚的歉意。宾客的反馈对我们皮克林宾乐雅酒店 (PARKROYAL Pickering) 至关重要,我们已与相关方沟通解决此问题,以确保此类失误不再发生。您的反馈让我们有机会对员工进行培训和再培训,使其达到最佳状态,并提供卓越的服务和客户关怀。 我们感谢您的宝贵意见,并希望未来有机会再次欢迎您,为您带来更愉快的体验。 此致, Phil Smith 总经理
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Mei
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8.5
/10
评论于 169几周前
It was a very great hotel. All the staff are very super helpful, friendly, and nice
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Accommodation's Reply
22 May 2022
亲爱的梅, 非常感谢您最近在我们这家花园酒店入住期间给予的宝贵评价。 我们很高兴您入住舒适,尤其感谢酒店团队在您入住期间的悉心照料。 感谢您的支持,希望很快能在新加坡皮克林宾乐雅臻选酒店再次与您相见,共创难忘的体验。 此致, 菲尔·史密斯 总经理
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Ong H. H.
icon-origin-TRAVELOKA
9.6
/10
评论于 169几周前
Great experience at the hotel. Really love the design of the building and the night view of the pool is awesome. Service is good too although the taste of the breakfast can be further improved for better experience.
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Accommodation's Reply
22 May 2022
亲爱的Hazel, 非常感谢您近期入住我们这家花园酒店并留下宝贵的评价。 我们很高兴您入住舒适,尤其欣赏我们标志性的建筑风格和团队提供的优质服务。 我们将与您分享您对早餐的评价,并改进我们的早餐。 感谢您的支持,希望很快再次与您在新加坡皮克林宾乐雅臻选酒店 (PARKROYAL COLLECTION Pickering) 相见,共创难忘的体验。 此致, Phil Smith 总经理
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Ken W.
icon-origin-TRAVELOKA
10.0
/10
评论于 170几周前
The room is compact compared to prmb, but the bed is bug and comfortable. The facilities are also extensive, breakfast at lime was also very good. Would stay again!
1人们认为它很有帮助
Accommodation's Reply
22 May 2022
亲爱的肯尼: 非常感谢您近期入住我们花园酒店并留下的宝贵评价。 我们很高兴您入住舒适,尤其喜欢我们舒适的床铺、各种设施以及LIME餐厅的早餐。 感谢您的支持,希望很快能在新加坡皮克林宾乐雅臻选酒店再次与您相见,共创难忘的体验。 此致, 菲尔·史密斯 总经理
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Nguyen A. T.
icon-origin-TRAVELOKA
9.1
/10
评论于 170几周前
Khá ấn tượng , chỉ có chậm khi check in còn lại khá ổn
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Accommodation's Reply
22 May 2022
尊敬的 Anh Tuan, 感谢您抽出时间与我们分享您的入住体验。 我们很高兴得知您总体而言拥有愉快的住宿体验。虽然您对入住体验印象深刻,但我们对抵达体验未能达到您的预期感到遗憾。您的反馈已记录在案,并将与团队一起改进。 我们希望在不久的将来再次欢迎您,为您带来更愉快的体验。 此致, Phil Smith 总经理
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Chong Z. Y.
icon-origin-TRAVELOKA
9.7
/10
评论于 173几周前
Great service and very friendly staff! Room was spacious as well.
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Accommodation's Reply
01 May 2022
亲爱的 Chong, 非常感谢您近期入住我们花园酒店并留下宝贵的评价。 我们很高兴您入住舒适,尤其喜欢我们宽敞的客房以及我们热情友好的团队在您入住期间的悉心照料。 感谢您的支持,希望很快能在新加坡皮克林宾乐雅臻选酒店再次与您相见,共创难忘的体验。 此致, Phil Smith 总经理
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Jaiya G.
icon-origin-TRAVELOKA
9.7
/10
评论于 174几周前
I attempted to check in at 3.50pm. To my shock my room was not ready. However, receptionist provided a late check out. Amazing speedy recovery. Room was excellent. Will request this room again.
1人们认为它很有帮助
Accommodation's Reply
04 Apr 2022
亲爱的Jaiya, 感谢您选择入住我们酒店,并感谢您抽出时间分享您近期的入住体验。 很高兴得知您拥有一次愉快的入住体验,前台团队的出色服务尤其令我印象深刻。 非常感谢您的赞赏,这不仅是对我们努力的肯定,也将激励我们继续精益求精。 宾乐雅臻选酒店期待您再次光临,在我们这座花园酒店享受一次完美的入住体验。 此致, Phil Smith 总经理
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Firdaus
icon-origin-TRAVELOKA
9.7
/10
评论于 175几周前
Had a great time with my wife and kiddos. Compliment to the front desk Natasha. Thanks for your great help with the smooth check-in and service is superb. Room is spacious.
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Accommodation's Reply
04 Apr 2022
尊敬的Firdaus, 感谢您选择入住我们酒店,并感谢您抽出时间分享您近期的入住体验。 很高兴得知您拥有一次愉快的入住体验,尤其对Natasha的卓越服务印象深刻。 非常感谢您的善意赞扬,这不仅是对我们努力的肯定,也将激励我们继续精益求精。 宾乐雅精选酒店期待您再次光临,在我们这座花园酒店享受一次完美的入住体验。 此致, Phil Smith 总经理
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