好的，你可以待一会儿。

近期入住反馈（2025年12月29日至31日） 尊敬的Alia酒店管理团队： 早上好。 我们想就近期于2025年12月29日至31日入住贵酒店的体验提供反馈。我们预订了两间客房。 总体而言，我们对此次入住非常满意。酒店地理位置优越，环境宜人舒适。 2025年12月29日办理入住时，前台接待员非常热情、礼貌且专业。她性格开朗，服务周到。我们非常感谢她的支持和帮助，这给我们留下了非常好的第一印象。 然而，2025年12月31日退房时，我们遇到了不同的情况。值班的前台接待员态度冷淡，甚至有些粗鲁，缺乏专业性。这让我们非常失望，尤其与我们入住时享受到的优质服务相比。 我们希望管理层能够重视我们的反馈，因为客户服务的一致性对宾客的整体体验至关重要。 尽管如此，我们依然享受了此次入住，对房间和设施都很满意。感谢Alia酒店管理层的热情款待，我们期待未来能体验到更优质的服务。 感谢您的关注。 此致， Jack

地理位置优越，离机场很近。员工友善，早餐也不错。

离机场很近，附近有很多美食摊位和便利设施。位置不错。

好的👍很好hjljfuokgjkvglmvcghi

这家酒店真的离哪儿都近！卧室很干净🥰

环境、氛围和周边环境都很棒！非常适合寻求隐私的人。非常喜欢。

Allah says in the Quran, ‎‫بِسۡمِ ٱللَّهِ ٱلرَّحۡمَـٰنِ ٱلرَّحِیمِ وَیۡلࣱ لِّلۡمُطَفِّفِینَ﴿ ١ ﴾‬ Woe to the curtailers ‎‫ٱلَّذِینَ إِذَا ٱكۡتَالُوا۟ عَلَى ٱلنَّاسِ یَسۡتَوۡفُونَ﴿ ٢ ﴾‬ who, when they measure something to receive from people, take it in full, ‎‫وَإِذَا كَالُوهُمۡ أَو وَّزَنُوهُمۡ یُخۡسِرُونَ﴿ ٣ ﴾‬ and when they measure or weigh something to give it to them, give less than due. Whether it’s a hotel without mould or extra blankets, you won’t find it here. Upon arrival we asked for early check in, we were told we could pay 50 RM extra for that, and so we asked for it. The lady at the desk then called the housekeeper, to ask if our ORIGINAL room was ready. Meaning that whether the room was ready or not, we had to pay to check in before 3pm. The first red flag and obvious money grab by the hotel which was annoying as someone who used to manage multiple hotels, it is not a sign of a hotel that takes care of guests. Second thing is cleanliness; room is filthy. The sheets are a grey white, pillows have no protectors, the beds only one single sheet, there’s mould all over the bathroom (and fridge), no hand towel, and water damage on all furniture. Considering this is their most expensive room… disappointing. And there’s no bedside lights, so you need to get out of bed to sleep and turn off lights . The bed also gave me muscle aches when I woke up. It’s so cold with the air conditioner, and so hot without it, no matter what setting we put it on. So we asked for another blanket, 20 RM they said. It is small when you think of it, but as a hotelier I know they wouldn’t even be washing that blanket and if they did it would barely cost them a ringet because of laundry being cheap. Really it just stinks of bad business management. I couldn’t even get a refund on the nights we had to cancel and go home for a family emergency. So to the hotel; may Allah reward you with what you give to your guests. And to potential stays; don’t.

Alhamdulillah, sangat berpuas hati menginap di Alia Residence.

bilik tiada arah kiblat yang lain semua memuaskan.

TV no channel, air conditioner not cool.

The room was spacious, we had a nice view from our balcony (facing North so we had shade all day) I liked the breakfast buffet, a lot of variation, nice garden in the back with access to the beach for sunset view. Everything including the pool was very clean and the staff was helpful. They also organized a tour for us with a good price (but the Information we got was packing - can improve on that). There is a good indian Restaurant and duty free supermarket not far (5min drive).

Room is clean and comfortable for a family. Beds are huge enough. There's an eatery just opposite the residence. Easy for us to get food after arrival on a night flight. Simple breakfast.

Bilik kemas cuma size bilik kecil dan sempit. Towel agak lusuh, pintu bilik air rosak dan siaran TV tidak jelas, tapi kolam renang memang terbaik, dan sarapan semua sedap.

The room looks OK but poor a bit about cleanliness and their service is not so good because they are not inform customer if their place and surrounding have a water problem and we need to get the water by ourself.

Staff baik, suasana resort nyaman dan bersih, selesa sangat, thank you

Cukup selesa, bersih, staf bagus ramah tamah suasana tenang kali kalut, pakai free sarapan cukup bagus, makan pon sedap pelbagai very recommended

Clean and nice. But shower its slow.

Just Ⓞ ⓚ ⓐ ⓨ. Near to the airport. Breakfast was Ⓞ ⓚ ⓐ ⓨ 👌.

Nice atmosphere. My little family loved it especially the pool.