I sent them messages to ask questions about cab rides and breakfast and they never responded. They overbooked the hotel and did not inform us that they moved us to a cheaper hotel until we arrived to check in at 11:30 PM after a long day of travel. They said they would provide us with a free "shuttle" to the next place, which was an on cab that smelled like cigarettes. The front desk clerk punted all of my questions to the next hotel and would not respond to me questions.