Room wasn’t really cleaned well. No head board on the bed. Carpet was stains was a chip in the toilet seat. Shower has no pressure and if you are over 5ft you couldn’t fit under it. Radiator was left on in the bathroom with no way of turning off. Bed was comfortable as were the pillows and quilt. Photos looked nothing like the rooms. No where to leave luggage. Was okay for a cheep night away

Do not book absolutely disgusting not clean at all pictures are fake on website does not look like that at all, bed bugs dirty curtains windows you can not get a clear view as there dirty ,walls dirty bathroom mould , should be closed down ,checked in left and hour later.

Fire alarm first night, stains on the mattress and pillow, the housemaid did not change the towels or the sheets, and the WiFi would not work.

Bathroom needs updating, shower does work. Bed is worn and old. Bad smell in the room. Noise of people next door until early hours.

No reception staff as normally understood. We weren't welcomed but were told no storage for bags when we checked out! And told the time and no one would be there!!! Outside needed improving , Hall area needed painting. Room and bathroom ok but showe rail in bath not fixed properly on wall and came off. Silicone filler in bathroom needed replacing. Very small high windows, only opened tiny amount ,at top of building so very hot. Fridge OK.

Good value for money / very quiet and well located for the pier and beach - only criticism was that the bed was too soft for me - would stay here again though

Very warm welcome and every effort made to make our stay comfortable. Friendly staff and happy yo answer questions about local amenities and offer advice.

Good for a 1 night stay over as we were visiting family . Room is spacious and had all the basic amenities,mini fridge ,tea/coffee facilities, toiletries The room could do with a sprucing up ,wall paint peeling off in some places ,bathtub marks

As others have mentioned, bedbugs left me with an allergic bite needing a trip to a GP and the floors are warped on a 1.9 degree angle. Reception opens at 2-9 forcheck-in but thee are no facilties down stairs at any time, so it's just a room.

The hotel is in great location and its decent for a gate away , does the job

The hotel was clean and comfortable. On arrival, I was made to feel welcome and the hotel policies explained in a friendly manner including the WiFi password. The room was cleaned during my stay and there were complimentary amenities left in reception for guests outside of normal hours . This was a nice touch to be able to get extra milk for coffee late at night. Lovely friendly staff ,and great security . The location of the property is excellent. I would return again .

Great location and view of the Pier. Also very close to the city centre as well. I hurt my back and the housekeeping staff was very helpful. Carrying my luggage to the car.

Overall all a good hotel just could be a bit more updated

Fantastic welcome

great location

Room was perfectly acceptable (room 210) - ensuite was clean, nice mirror in main room, comfy bed with a good supply of teas/coffees. Good location opposite Eastbourne Pier. Only negative is a nasty stain on the wall 0n the right hand side of the bed - looks like someone has puked against the wall.

All good

We hebben een nette kamer en badkamer gekregen voor een redelijke prijs. We kregen een grotere kamer dan gereserveerd

Unfortunately, this felt more like a house of multiple occupancy than a hotel. After booking i received an email to say no parking permits available and that the bar/restaurant were closed. I sent an email asking what we were supposed to do for parking and a question about their reception hours as another guests review stated these were limited. I didn't get a response. We were given a room that looked like someone was still in occupancy so after a complaint we were given another room. the manager told me that they had just bought the hotel but that felt a bit weak. We will not be staying at this hotel again.

Very dated hotel, apparently under new management. No parking, had to pay £30 in the hotel across the road or pay £9 perday NCP a good walk away. Only saw 1 person all the time i was there. This person had zero personality! No food available at all due to no staff for the kitchen