Pros: excellent location right in front of the ferry to the outer islands; top-notch breakfast in the main hotel, especially the porridge and chia oatmeal pots; really friendly and helpful staff available 24-7 Cons: you are staying in the annexe of the main hotel and that’s not clear from the hotel description which I know isn’t the hotels fault entirely but something to talk to Expedia about. This wouldn’t have been such a problem but upon arrival the shore building is a little worse for wear and the bar there is all closed and shuttered up. The inside of the facility had a slightly musty smell in the corridor and overall the rooms are a little tied and need sprucing up although everything was perfectly functional - the shower worked well and the bed was comfy.

Rommet var relativt nyoppusset, men resten av bygget litt slitent. Dusjen håpløs, ikke trykk eller regulerbar temperatur. Kaldt vann den ene dagen og nesten kokende den neste.

Shore hotel is an annexe to the Kirkwall hotel where you have breakfast. The food there was very good and the staff were friendly and helpful , I complained about everything in my room and was told housekeeping would be told . I also asked why there were no gluten free sausages at breakfast. I had informed them in February about my husband’s intolerances . The man I spoke to went out and bought some for the next day. He couldn’t alter the room rate but comped us with dinner on one night. Which they tried to charge us for on leaving. Positives Bedding and towels were clean. Room layout was good for a family. Negatives Entrance stairs carpet is ripped , passageway carpet very badly stained. Bathroom radiator is SCALDING, shower is too hot for most people on lowest level . Hot water in tap takes 6 minutes to come through. Shower is filthy round the bottom of the door , inside and out, months of mould and dirt . Small bedroom blinds were thick with dust . Carpet ripped in passageway to bathroom. Dressing table covered in ring marks, chair at dressing table dirty and badly stained. Blind broken on velux window no pole to open windows . All reported and sent photographs , nothing done . Housekeeping in the Shore needs upgraded. We only saw 2 young girls who need shown how to clean showers. We paid over £1300 for 4 nights not worth it at all . If this was 4 in a bed we would have paid nothing.

The sister hotel to the Shore was where we needed to check in, it is undergoing refurbishment of its facade. The Shore was clean, easy access to the city center, and meet our needs. Parking was easy and the staff went the extra mile to help us with our luggage as there is no elevator at the Shore (we knew that at the time we made our reservation)

Bedrövligt dåligt säng i vårat rum. Absolut inte värt priset fick checka in på grannhotellet.

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Grateful for the clean, tastefully decorated room in a great location (downtown waterfront). It's an older building so it can be a bit noisy - particularly as the patrons in other rooms come in for the evening and get going in the morning.

The room was clean and comfortable. It needs to be made clearer in hotel advance information what the situation is. I was not aware until I arrived that the hotel I was staying in was in fact an annexe of the hotel nearby. That was a bit of a surprise. Being able to leave my luggage before and after check-in/check-out was appreciated when transport to and from the Ireland was early or overnight. Food and drink was of a high quality but rather expensive.

The ground floor is being renovated, so reception is at The Kirkwall Hotel next door. So there is investment here. That being said, hopefully the rooms and floors are next. The existing building is shabby, though my small, single room was functional at best. 5'x10', plus a small bathroom that could do with new sink fixtures. The tight shower had hot water and good water pressure. Staff next door were very helpful and welcoming. Park nerely anywhere "there's no traffic warden".

Functional and practical

Clean rooms. Friendly staff. Great Location. What more could you want.

nice area very efficient checkin/checkout

The whole stay was wonderful, but we were particularly grateful that you let us use the room easily so my travel companion could sleep after her Nightshift. Thank you!

Clean and Comfortable

The biggest problem is the noise. No sound proofing and you can hear ever step, every door slam, doors and windows that rattle pounding all night with the slightest breeze. The hotel is run down and in Serio’s need of upgrades. First room, blinds had big gaps, street lights shown right into the room. It was dirty, and the fitted sheet was too small for the bed and rolled up at each corner.

Hotell med bra läge, men ingen större komfort

What are wonderful and friendly. Rooms were small but clean.

We were in The Shore room 14, not part of main property which was still great except for the staining from water damage on the ceiling directly over the head of the bed.

Would stay again

We got in just on darkness after a 7pm departure from Scrabster. The room was clean and compact but had everything we needed. The mattress on the bed was a little springy but all in all, comfortable. I'd stay here again.