I travelled with my elderly parents, 79 and 75 years old respectively. Thus, upon ordering I already asked for adjacent rooms and near elevator placement. On the day of my arrival, I was told that no connecting rooms were available, moreover they never received my note from Traveloka, which is absurd. The Manager on duty said that they never received any such notes from their reservation boards. I showed them the notes on my phone reservation page, but they still gave me separate rooms on the very first day. My dad has Parkinsons and Dementia issues, and we do need to monitor him on a regular basis, thus my insistence on connecting rooms. They gave us adjacent rooms the next day. Apart from that very unfortunate incident, the stay was alright. Location wise very convenient. Rooms and facilities are all fine. It wasn't our first time staying in the hotel.