櫃檯人員服務態度沒有很友善，且離機場這麼近竟然沒有接駁服務。

本人對HOTELS.COM 有2條疑問 : 1) 在2019年10月24日(12:07AM) 發出之確認電郵內有免費早餐提供, 但到酒店後, 酒店回覆早餐不包括在內. 2) 另在CHECK IN 時前台職員說沒有本人的訂房資料,本人給職員看電郵資料, 他都表示沒有任何確認,耍本人在當地自行聯絡 HOTELS.COM, 前台職員態度不好,及沒有即時為本人主動解決問題, 耍本人和他擾攘一番後最後才能確認資料紀錄.

住宿舒適，房間也乾淨。性價比較高。謝謝

very good

I did like my room with king size bed, sea view. Staff were very helpful, from the restaurant, housekeeping and front desk. I don’t speak mandarin but they translated my English through their phone. I need to speak slowly and everything went really well. Thank you so much Lida Wang, Assistant Service Manager of Hilton Garden Inn, Sanya for helping me.