customer care, hotel entrance, food quality are extremely bad.

This hotel advertises itself as a 4-star property, but in reality it felt closer to a 2-star experience at best. From the moment we arrived, there were multiple issues. There was no hot water, the bed sheets were dirty, and we had to request replacements. The walls were stained and poorly maintained, giving the entire property a neglected appearance. One of the rooms was completely unbearable due to a strong moldy smell, and we had to ask to be moved to another room. Even basic necessities were lacking — there were not enough towels provided for guests. Another disappointment was the lack of bottled water. When we asked if we could purchase some, we were told that the government does not allow the sale of plastic water bottles. However, restaurants nearby were selling bottled water without any issue, making that explanation difficult to believe. Overall, the hotel fell far below expectations and did not provide the level of comfort, cleanliness, or service that its rating suggests. I genuinely could not wait for the night to be over so I could leave the next morning. This hotel is absolutely not worth the price charged, and I would not recommend it . Employees were the best part of the hotel .

Hotel rooms have nice view of the hills. However it’s very hard to access the hotel. It’s inside an alleyway off Mall Road and no cars are allowed. We had to find and hire a coolie to carry our luggage. The mini fridge in the room did not work. The breakfast and high tea were ok. Staff is nice and helpful. Not too many good restaurants in this area of Mall Road.

Yes

Ellbee Hotel, Mussoorie offers a perfect blend of comfort and stunning views. The rooms are well equipped, staff is very friendly and helpful, food was delicious with hot breakfast and high tea was pleasant experience engaging with other travelers. Great location of mall road - gem hotel.

Excellent stay and food near mall road

I had a fantastic stay at this hotel! From the moment I arrived, the staff went above and beyond to make me feel welcome. The check-in process was smooth and friendly, whether at the front desk or the housekeeping. The room was comfortable, and well-equipped with everything I needed. The location was convenient and quite. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Nice

Nice, clean rooms. Very good, attentive service! Advertised a terrace and nice view— those were both poor. Nice inside but poor outside space. But again, nice room and great service.

Room were clean and breakfast was yummy. Overall, a great stay!

Exceeded expectations! Beautiful property, fantastic staff, and delicious food. Highly recommend!

Absolutely loved it! The mountain views were stunning, and the staff was super friendly. Great food too. Memorable stay experience.

Such an enjoyable stay at ellbee hotel near Library Chowk on Mall Road. the food was very tasty , especially the Pahadi cuisine, staff to be excellent, cooperative, and supportive. We're enjoyed the good breakfast and the complimentary evening snacks as well—Highly recomended.

Amazing stay!! We had a fantastic stay! The mountain view from our room was stunning, and the food was delicious.nice hospitable staff recommended.

**Accommodation:** I stayed in a deluxe room, and the views were simply stunning. The room was spacious, clean, and well-equipped with all the necessary amenities. The comfortable bed ensured a good night's sleep, and I loved waking up to the sound of chirping birds. **Location:** The hotel is conveniently located, making it easy to explore Mussoorie's popular spots like Mall Road and Kempty Falls. The peaceful surroundings provide a perfect escape from the hustle and bustle of city life.

This is not a 4 star hotel - worst experience ever and I would like to warn others before booking. Misleading and misold. It is. 2star at best and that too because the rooms are ok. Breakfast terrible, service terrible, no manager on site - claiming they have but received payment so we paid again! Treating us like we are beggars. Threats by the booking team - screenshots to follow

Good location. Right at the corner of library road and very beginning of Maal road. Excellent cooperative and supporting stuffs & executives. Good breakfast and complimentary evening snacks ( yes you don’t get every where ). You can order in house dine options of Pahadi cuisine. All in all I will tell Ellbee will ensure a memorable stay for here .

The entry to the hotel is through a very narrow Masjid lane and only small cars can get through comfortably and not any large sedans or luxury suv vehicles. The staff at reception did not allow check in before 2 PM even though they did have rooms available. Mall road entry price at the gate is rupees 150 per entry and no car can enter between 4 pm to 10 pm. The hotel is above average but could be better a d deluxe room cost in tbe range of 5000 and deluxe room in range of 10000. There is a welcome drink of lime water and tbey hive complimentary high tea in the evening and breakfast is OK but coffee is useless. There is no lift present and laundry bag and slippers were absent. The hygiene could be better.

Great service, very tasty food, courteous staff. nice ambience smiling faces.

Cold Breakfast and basic amenities were not available.