Facilities: 8/10 I have mysophobia but when I entered the hotel, especially the restroom, I had no fear. The hotel itself looks so “romantic” and of course, my cozy room was warm, comfortable and clean. This is exactly the first time I stayed in such a hotel that looks so “botanic” like this. And the neon lights “Em Oi” was cool as well :)) Similarly, I liked your wheatstraw toothbrushes as they are great for our health and the environment too! Customer service: 9/10 It is understandable that buffet table cannot be set up due to the amount of tourists, recently. However, to prevent guests’ frustration, the staffs offered us a menu to pick our food and directly bring then to our guest room. On the other hand, they kept the conversation continuous by asking questions like “How long will you be staying here?”, “What places have you visited?” Or “How do you feel about Em Oi?”. By this way, the staffs not only showed their hospitable attitude towards us but also their enthusiasm. Recommendation: For the betterment of Em Oi’s ambiance, you may add some candles or anything that make a good scent in the lobby, where impresses us in the first place. Sweets or little glasses of beverage can also be prepared when you welcome your guests.

我在芽庄只住了一晚。我选择了Em Oi酒店。这里是放松身心的绝佳去处。房间设施齐全，堪称四星级。酒店的景色令人叹为观止，从大堂、接待区、餐厅到泳池，无不令人心旷神怡。工作人员非常友好，乐于助人。我的卧室非常满意，可以欣赏到美丽的海景和城市景观。下周工作期间，我一定会再次入住Em Oi酒店。