We had a lovely stay in the hotel, the food is excellent and the staff helpful and polite. The only problem we encountered was an extremely noisy and rowdy party sitting close to us in the restaurant which meant we had trouble having a conversation with our guests. This was sorted by the second night but could have been handled better. All round a lovely break in a good hotel

The staff were very helpful. The spa was very busy in the evening but it was still worth going before dinner. The food was exceptional. My favourite was the sea bass. We ate at their restaurant every night as we could not find a place with the same ambiance and serving delicious food that is closer to the hotel. Every dinner was truly a lovely experience for me and my hubby. The mocktails were absolutely yummy. The room given to us was very spacious. In terms of maintenance, there were a very few minor repairs in the bedroom furniture and bathroom fittings that needed attention. We would definitely come back to this part of Wales and choose this hotel again next time.

Stayed here for one night. Room was ok but bedding smelt old. I didn’t book breakfast as I was unsure on what time I would be leaving in the morning and I was surprised to be told in the morning that this was charged at £1

We stayed here for 2 nights and it was wonderful. The hotel is fabulous and we had a huge room with a sofa, table and easy chairs. The bathroom had a big walk in shower and a bath. The staff were wonderful too, all in all, a great stay.

Lovely helpful staff. Good food.

Amazing staff

Yes staff were very good very friendly and helpful but the once slight gripe was the food was not the best was quiet ill after it but overall very good all round.

Great stay

Hotel facilities great but some rooms much nicer than others My room last week had uncomfortable bed and pillows also creaky bathroom door Food is excellent

Room was spotlessly clean and lovely comfortable bed.

The room was immaculate and professionally designed, making for a very comfortable stay. The staff were outstandingly helpful (going above and beyond when I forgot my charger). However, the facilities were a major drawback. The swimming pool was too cold for use in November, and the sauna was out of order during our visit. If amenities are important, check their status first; otherwise, enjoy the exceptional service and high-quality rooms.

Stayed for two days the pool and facilities were great stuff for a very meanable and couldn't give enough of you we'll stay again

The hotel staff were all friendly and welcoming. The room was clean and welcoming. The facilities were excellent. The breakfast was wonderful; you could choose for yourself what you wanted. There was a large selection to choose from. It was easy to park.

Lovely place

U5u

Poor sound insulation between rooms. Some key staff were less than friendly. Provisions in room inadequate… tea bags, milk, tissues. Had to request. Bed uncomfortable. Hotel agreed to move us to another room where the bed was fine. BUT evening meal was very good. Certainly would not revisit, and it did have negative impact on the visit to the area.

Our experience at this hotel was disappointing. The staff were generally not very friendly, particularly the lady at reception on the morning of check-out. When we arrived at 8:25 pm, we asked about dinner options, but the night check in staff member told us the kitchen closed at 8:30 pm and suggested we go into town for takeaway. On our way back from the town, as passing the restaurant to the room, we saw a family been served their meal. Breakfast was advertised from 8:00–10:00 am, but the check-in staff advised us to come at 10:00 am to avoid the wedding party crowd. Unfortunately, when we arrived, the buffet was completely empty where the waiter offered to have the chef cook a plate, there was no real variety left, only one pastry and the bread for toast was picked up shortly after seated as the breakfast waiters started cleaning. Considering we had to pay extra for breakfast this was very disappointing. As the only brown family we saw at the hotel, we also left with the uncomfortable feeling of being treated differently, which made our stay even less enjoyable. On the positive, the lady at the spa desk was very friendly and spa facilities good. Firm bed, bathroom amenities available with tea and coffee options and complimentary bottles of water in the fridge. Free and ample parking on site.

Stay at the Kinmel was very enjoyable. Staff and room/ cleanliness excellent and grounds gorgeous. Very lucky with the weather so took full advantage of eating and drinking outside. Have a food allergy which staff made fully aware of and chef adapted menus for me when needed and provided tailored items for breakfast each day but would have been useful to be provided with milk alternative on coffee tray in room. Limited menu and not many vegan/vegetarian dishes in restaurant It would have been useful to know that best to book treatments when booking room as all fully booked when we arrived but we found other things to do in nearby Conwy and Rhyl. Overall very good short break.

The uht milk pots in the room were spoilt milk. No AC. Room itself was clean

An enjoyable stay, use of the spa being free as a guest, 2 hour booking having the spa to ourselves was extra special, weather this be the same if hotel was busy, spa pool was quite small would have been quite full. Staff friendly and courteous. Highly recommend the Coctails, a little pricy, reduce to £9 as £13 bit steep, we would have had more.! We ate in the restaurant great choices nicly presented. £9 for a dessert again a little pricy.