Lovely location, apartments need Renovating completely…. Taps in apartments are hot and cold individual taps…water so hot that a child could burn their hands…..decor which is dated and tired….everything needs updating and maintaining from our experience… The location is out of this world hence the 3 stars…. Wifi did not work….horrendous coverage in resort - phone signal also not good but to be expected in such a lovely location….but the wifi should be sorted properly by the hotel It’s called a resort - but the tennis courts are missing nets and the court ground is turning to rubble….the kids play area is missing a swing of some sort and is small……not much to do for them…swimming is time limited for kids Apartments are cleaned, but our apartment smelt of pets…. No electric vehicle charge points- absolute joke Overall a lovely location you won’t be disappointed but if you are a person with good standard of hygiene and cleanliness - you will be disappointed as we were.

Lovely and friendly staff. Room 2 in the Ben Lomand building is an absolute gem with the best views over Loch ard.

Beautiful location and the main hotel building is nice and well maintained however the apartments are not and are very dated and in need of refurbishment. The WiFi service is poor which is essential as there is no phone signal at this location. The food at the restaurant was fine and staff were helpful.

Clean room, very friendly staff a nice relaxing environment and a lovely bar and spa. Amazing views looking over the loch.

We really enjoyed our stay room was massive and very clean , the kids enjoyed the pool

Apartment was huge and very well equipped. The kids loved the pool and enjoyed exploring the beautiful grounds. A lovely peaceful break away and would thoroughly recommend. We even extended our stay by one extra night!

The apartment was dilapidated. Not all facilities were open, only the formal restaurant for dining. No wifi in apartment

Staff friendly

Travelling as a single person i felt that staff didnt give a crap about me. Put into the worst apartment. Music blasting from kitchen 9am until 9pm, could hear it in all rooms of apartment but especially in bedroom. Staff did nothing when complained Food in restaraunt was very poor especially for the price. Would rather go to wetherspoons. Honestly the worst steak i have ever seen. Complained to waiter but he didnt listen and walked off. Bar staff just said they were busy so thats whats expected. The hotel grounds are lovely. Very close to hiking trails which was great. Staff didnt know about any of this and offered me a map from closest town. Pool/gym are great.

It was excellent stay travel with family and it feel comfortable stay

The location around the loch was great. The staff was really nice and helpful. The room itself was spacious with two bathrooms. The main bed was hard but good. The second bed was terrible. It was folded away in the main closet in the living room. The mattress was too short and very thin. With a minor investment a good sleeping couch would make it very nice and at least 5 stars. But since the whole purpose of a room is sleeping I have it a lower score. The interior was a bit outdated but very clean, spotless and comfortable.

Great location, lovely hotel and staff, shame that it’s been let go, needs huge investment

Rooms were supposed to be ready 5pm, which is fairly late by many hotel standards, nevertheless rooms weren't available until around 7pm. Nice apartments with great views, but no elevators and no help with luggage up 3 floors.

Excellent

Superbe propriété aux abord du Loch Ard. Patio pour prendre l’apéro avec magnifique vue sur les montagnes et le loch. Tout près du village d’Aberfoyle avec foule d’activité pour les familles (location de vélo des 5 ans!), belles balades en forêt et baignade en rivière ou lac. Nous étions dans le secteur au Red Maple de l’hôtel. Très belle vue sur le Loch de la terrasse. Très spacieux et bien équipé. Petit look vintage des années 90s au niveau de notre condo. Pourrait mérité une petite rénovation éventuellement, mais dans l’ensemble nous avons adoré.

Lovely location and comfortable. Our loch side lodge was clean but very dated and the showers were not very effective. Changing rooms in spa also quite shabby.

Unfortunately we did not have internet for 3 nights. And despite informing the hotel mutiple times they promised us to fix it the follwoing day and on the following day it still was not fixed which was extremely inconvenient as we had no coverage on our cellphone.

What a retreat. Lives out stay and lived the accommodations. So great for my family of 4 adults.

Lovely location , but with two children there were no dining facilities on offer as the Rafters Bar was not open. The villa was clean and well equipped.

The location is very good. apartment is average, old looking and dark. stairs leading up to the apartment was unclean and filthy. Front door key was fiddly and difficult to open most of the times. Sauna was nice and the most important plus point in the apartment.