Two reasons you should consider this hotel but many more reasons not to book! Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door. Bad things: - unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me. - Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small. - Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am. - Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck! Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel?

Perfect location & Service

We stayed I n Portobay Flores in Porto superior room for 3 nights. This was definitely not up to a five stars hotel standard. Pros: 1. Breakfast staff are friendly, cheerful and helpful. 2. Hotel had a perfect location right in city center Cons: 1. Receptionist was not attentive. We arrived in heavy rain and both were dripping. Receptionist was busy on phone and didn’t even offer tissue. 2. They just offered one complimentary glass bottle of water even we stayed for 3 night. We requested to refill the bottle and they charged EUR7.5 for that 3. Room is small. It didn’t indicate in hotel.com but it’s 21-23m square fit 4. The corridor was dripping with 2 buckets from the first day till we left the hotel. 5. Breakfast selection was okay but it didn’t change at all for the first 2 days and the third morning was 90% same 6. Hotel did not provide any toothbrush/ toothpaste

Alles Top! Toller Aufenthalt. Kommen gerne wieder.

We actually really enjoyed staying here because it’s a heart of everything and the property itself is very clean and staff friendly!

Our stay was absolutely unforgettable, primarily thanks to the staff’s incredible hospitality and guidance. From the moment we arrived, their personalized recommendations and flawless service made navigating the city a breeze. Waking up to stunning panoramic views of Porto from the room was a massive highlight and with the upgraded room. The location was perfect for sightseeing. We walked to major attractions with ease. The on site Michelin Star restaurant delivered an exquisite culinary experience. We started each day with a fresh, delicious breakfast in the courtyard and the bar offered phenomenal evening cocktails to enjoy while cleaning up from the day. We enjoyed full use of the indoor pool, sauna and steam room without needing to book extra treatments. It was the perfect sanctuary to unwind after a long day of exploring this awesome city. The hotel provides both luxury and convenience. We cannot recommend it highly enough for anyone visiting Porto.

Alles wunderbar!

Beautiful hotel in a perfect location.

Increíble ubicación y hotel espectacular

Outstanding property in the heart of historic Porto within walking (albeit a lot of hills in Porto) distance of most attractions. Staff is very friendly and helpful. Historic building on one side and more modern part on the other. We stayed in the historic part and woke up to seagulls and church bells in the distance as well as choirs on Sunday morning. Food is very good with a representative menu of Portugal including the salt cod and that heavy sandwich shown in Anthony Bourdain’s visit here. Gym is small as is the pool but good to have. Hotel had a small viewing party for the World Cup final and it was well attended. They could make better use of the beautiful courtyard garden as we had to order our coffee at the bar and take it over there to start the day. Overall, outstanding historic property that is completely modern and renovated inside. Highly recommend.

The hotel was clean and well maintained. The location was convenient for walking around the area.

Todo

Beautiful historic property on a lovely street and a great location for the sights of Porto.

This is a great property. The attention to detail in the rooms are tip top. I’d stay here anytime and would try any sister property

Excelente localização, com uma equipe de colaboradores qualificada e atenciosa, especialmente os que trabalham na recepção.

This is a respite of calm right in the middle of a busy city! Common areas are large and well-appointed with nice, modern decor. Macaroons in the lobby were appreciated, as was the little bottle of port wine in the room. The spa area with small indoor infinity pool was the perfect place to recuperate from site-seeing...and we loved our room itself-- it had a huge balcony with an incredible view.

If I could give 6 stars I would, this hotel is amazing. The room and bathroom were spotless, the bed very comfortable. The reception team were all efficient and friendly, with a special mention for Diana who helped with a perfect restaurant recommendation after we couldn't get booked in where we originally wanted to. The hotel has been reconstructed from the original centuries old building with some fantastic original features. But the mixture of old and modern combine very well and the funky corridor was something special. It's location is set right in the centre and you can walk to all the sights, the river and shops, but very peaceful and quiet. Highly recommend.

Such a wonderful hotel. The location was perfect, and the service, rooms, views, and breakfast were all top notch. We would highly recommend a stay in PortoBay Flores and are very thankful for our nights there.

The hotel is a beautiful combination of new and old. It’s very unique. Everyone was very polite and welcoming

Café da manhã maravilhoso! Quarto pequeno porém muito agradavel