Very bad experience!!

入住舒适套房，房间空间大，客厅面积大，方便会客。 早餐能更好点就完美了。 距离SKYRIDE 站近，可乘坐skyride 参观市容，估计是全球少有的将缆车用于公交，价格特便宜。 全程（约5km) 6元bolivianos(相当于6元人民币）

C’est un hôtel qui mérite d’être rénové, équipement ancien ne mérite pas cinq étoiles plus un appart’ Hotel qu un Hotel

La mejor estadía, personal placentero y el hotel accesible, aconsejó no acertó pro medio de esta APP sino por medio del hotel, porque el app un error lo cobra demasiado

Excelente ubicación muy buen servicio

Habitaciones cómodas y limpias, el personal muy atento.

Clean room, feels like a Holiday Inn. I suggest the hotel look into upgrading the toilet bowl. Staff was very helpful when I was experiencing altitude sickness

Spa, jacuzzi y sauna muy relajantes. Los servicios del hotel son todos impecables. El personal siempre a disposición y con muy buen trato.

Habitación amplia, limpia y luminosa; personal de recepción amable y profesional

Perfect

The staff is extremely friendly.

部屋が広々としていて良かったです。バスタブもあってゆったり過ごせました。

We liked the attention and the food was really good.

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When we checked in, the keycards weren't working, there was electrical issues with the vent in the bathroom, and the ensuite phone wasn't working. For 45+ minutes and after multiple trips up and down (between the room and front desk) in an attemp to resolve the issues, the keycard/door, the bathroom vent, and the ensuite phone still weren't working, but the hotel still refused to change our rooms until I asked about 4 or 5 times, and personally showed the manager all the issues. We had booked this hotel for the pool/sauna facilities, so when checking in, we specifically asked about its opening hours. The sauna opens at 7am, so we went down at 9am, but it wasn't working yet. When we asked the front desk why the sauna wasn't working, and they said it starts at 10am. I went down to the pool/sauna again, took a photo of the notice that said sauna starts at 7am, and showed it to frontdesk. Only then, they changed their words and said that we need to let them know an hour before use. No one had told us this, but the front desk kept trying to shift the blame to us, saying that they tell all guests this at check-in. Not a single "sorry", but just constantly changing their words and telling us it is our fault. After we made these requests/complaints, the hotel staff became visibly rude to us and stopped treating us like guests. We have never felt so unwelcomed and unsafe at any hotel. Worst experience at any hotel (let alone a supposedly 5-star hotel).

kind staff and good service

Good

I like the location is my go to place when I go to La Paz

ロケーションよく、部屋は広くて清潔。とても気持ちよく滞在できました。

This was a great place to stay. The rooms were clean, beds were comfortable, and the restaurant was excellent. The daily breakast buffet was awesome with fresh fruit, juices, omelettes, etc. Alejandro and his team in reception helped us get transportation for our group of 10 to travel around the city of La Paz and also to get out to Lake Titicaca. I'd highly recommend this hotel.