Basically you never make mistake when staying by NH Hotels. But this time, it was a mess. I made reservation thru Hotel.com and it shows breakfast included. When we check in at first day, staff asked us to pay for breakfast and we refused, ask them to check with Hotel.com. 2nd. day, staff asked us again to pay breakfast and we insist don't pay, it's problem between NH and Hotel.com. Then, few hours later, they apologized for this mistake, everything was solved. 3rd. day when we check out, NH staff asked us to pay breakfast again, it's 3rd. times they ask us to pay and even, they said all solved in morn ing, they don't talk to other staff about this case. We refused again and ask to talk with management, they said, Sorry, was a misunderstanding, they will deduct it. Do you think, it's finished ?? Not yet because they put somewhere else, they charge us something strange into room rate and ask us to pay, I made a double check on invoice and refused such strange cost. It's the story I learned in NH / Quito, 100% honor in above words.

酒店的硬件及软件设施都很好，房间很舒服，离机场也近。

En general muy recomendable El personal excelente

Unn buen hotel para ir de trabajo

Friendly

Friendly

Exceptional service, excellent property in Quito.

The room was very nice

everything was perfect.

El hotel está muy bien ubicado y aunque no es nuevo, se encuentra muy bien mantenido. Pero lo mejor de todo es la atención de todo el personal, desde la recepcion hasta el bar, comedor, limpieza etc. Muy amables y pendientes. Excelentes!!! Eso si, la atencion en el comedor es un poco lenta y puede mejorar

Very nice hotal

Staff were very kind and accommodating. The room was clean. In terms of noise I got woken up by the loud closing doors - why do hotels not have quiet closing doors in this day and age? The hotel and room itself were a bit dated. The area is okay, but it’s better to stay in La Carolina as a tourist.

Great staff. Great area , near many restaurants

Great hotel in Quito. Great location, attentive and polite staff, good breakfast, large and clean room, great bed and clean bathroom. The hotel also has a good restaurant.

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The hotel was comfortable and clean, and the staff was helpful. The location was not great in terms of walkability to sights and restaurants, and not much was open when we arrived on a Sunday might, but we were able to easily get taxis to go wherever we needed to go.

El WiFi es muy deficiente, para descansar las habitaciones bien, pero para tener reuniones en línea muy malo.

Nos fue bien... la cama un poco dura, y el sábado en la mañana limpiaban los vidros externos de nuestra habitación haciendo mucha bulla. El desayuno puede mejorar mucho con poco esfuerzo. En general bien, se obtiene el nivel que se paga.

Nice hotel. Clean and very nice service. The only room for improvement is the high price of breakfast. Even a small coffee is USD$8

Llegamos al hotel y tardaron en entregarnos la habitación tarde, nos ofrecieron una cortesía que nunca llegó , mal funcionamiento de la luz del baño y después no dijeron nada