Basically you never make mistake when staying by NH Hotels. But this time, it was a mess. I made reservation thru Hotel.com and it shows breakfast included. When we check in at first day, staff asked us to pay for breakfast and we refused, ask them to check with Hotel.com. 2nd. day, staff asked us again to pay breakfast and we insist don't pay, it's problem between NH and Hotel.com. Then, few hours later, they apologized for this mistake, everything was solved. 3rd. day when we check out, NH staff asked us to pay breakfast again, it's 3rd. times they ask us to pay and even, they said all solved in morn ing, they don't talk to other staff about this case. We refused again and ask to talk with management, they said, Sorry, was a misunderstanding, they will deduct it. Do you think, it's finished ?? Not yet because they put somewhere else, they charge us something strange into room rate and ask us to pay, I made a double check on invoice and refused such strange cost. It's the story I learned in NH / Quito, 100% honor in above words.

酒店的硬件及软件设施都很好，房间很舒服，离机场也近。

Habitaciones limpias y camas confortables. Apreciamos la calefacción de ciertas zonas del piso en el baño. La gentileza del personal, entre otros Giovanny a la recepción, y el servicio muy atento de Diana en el restaurante (desayuno).

Great location, awesome food, and great staff.

El recepcionista muy mal recibimiento, pagué una habitación con 3 camas para 3 adultos y solo Me dejó entrar a mi , las otras 2 personas tuvieron que pagar, qué tristeza que hay gente tan necia

Well located hotel. Easy check in, spacious room and good experience overall. I would stay here again.

Lindo todo

They are professional

Simplemente EXCELENTE en todas las maneras y FORMAS su personal MAGNÍFICO

Es bueno

Mi segunda vuelta a este hotel y volvería de nuevo por su ubicación, limpieza, la atención del personal es excelente el desayuno muy bueno y variado. Lo recomiendo.

Staff was excellent! Beds were very comfy and room was clean. I do wish they had Smart TV/Netflix access..

Genial excelente tencion amabilidad y servicio

Service was great. Room is comfy and clean and the bathroom floors are heated up

El personal muy amable. El servicio excelente.

Excellent service!

The room as clean, and the delights and chocolates on the pillows were a very nice touch

Nice big clean rooms. Breakfast was fabulous and the staff were very accommodating.

La atención de todo el personal del hotel es súper buena. Para el desayuno tienen diferentes opciones, y para cenar también la carta es variada. Siempre que voy a Quito me quedo en este hotel. 100 % recomendado!

Cleaning of room.good