Basically you never make mistake when staying by NH Hotels. But this time, it was a mess. I made reservation thru Hotel.com and it shows breakfast included. When we check in at first day, staff asked us to pay for breakfast and we refused, ask them to check with Hotel.com. 2nd. day, staff asked us again to pay breakfast and we insist don't pay, it's problem between NH and Hotel.com. Then, few hours later, they apologized for this mistake, everything was solved. 3rd. day when we check out, NH staff asked us to pay breakfast again, it's 3rd. times they ask us to pay and even, they said all solved in morn ing, they don't talk to other staff about this case. We refused again and ask to talk with management, they said, Sorry, was a misunderstanding, they will deduct it. Do you think, it's finished ?? Not yet because they put somewhere else, they charge us something strange into room rate and ask us to pay, I made a double check on invoice and refused such strange cost. It's the story I learned in NH / Quito, 100% honor in above words.

酒店的硬件及软件设施都很好，房间很舒服，离机场也近。

La atención de todo el personal del hotel es súper buena. Para el desayuno tienen diferentes opciones, y para cenar también la carta es variada. Siempre que voy a Quito me quedo en este hotel. 100 % recomendado!

Cleaning of room.good

Recomendable por su ubicación limpieza atención

We stayed at Hotel NH Collection Quito Royal for several nights and had a good experience. The hotel is clean, and comfortable, and the location is good, close to many nice restaurants and coffee shops. The staff were all very friendly, professional, and attentive, always ready to help with anything we needed. Breakfast was delicious with a great variety of options, and the service was excellent. Overall, we really enjoyed our stay and would definitely recommend this hotel to anyone visiting Quito.

Amazing helpful staff. Really appreciated sorting out an airport transfer for us since our flight got in at almost midnight. Room is spacious and very clean.

I will for sure recommend this hotel.

Very clean, marvelous staff - always ready to help you in a very friendly way. Excellent location. Excellent breakfast. I will for sure recommend it.

Mi experiencia en general fue entre muy buena y excelente. Muchas gracias al staff del Hotel.

En general muy recomendable El personal excelente

Unn buen hotel para ir de trabajo

Friendly

Friendly

Exceptional service, excellent property in Quito.

The room was very nice

everything was perfect.

El hotel está muy bien ubicado y aunque no es nuevo, se encuentra muy bien mantenido. Pero lo mejor de todo es la atención de todo el personal, desde la recepcion hasta el bar, comedor, limpieza etc. Muy amables y pendientes. Excelentes!!! Eso si, la atencion en el comedor es un poco lenta y puede mejorar

Very nice hotal

Staff were very kind and accommodating. The room was clean. In terms of noise I got woken up by the loud closing doors - why do hotels not have quiet closing doors in this day and age? The hotel and room itself were a bit dated. The area is okay, but it’s better to stay in La Carolina as a tourist.