酒店的服务态度对不同国籍人的不同区别影响了入住体验，虽然紧邻的爱舟是同一集团，可完全没有出现这些的情况……下次入住我选择爱舟。

酒店看起来还不错，客服很和蔼，在海边，位置也很好

Disappointing hotel in a fantastic destination Mauritius itself is an easy 10/10. It's a beautiful island with amazing beaches, friendly people and plenty to see. We'd definitely return to Mauritius—but we wouldn't stay at Sugar Beach again. The hotel has a great location on Flic en Flac beach, which is stunning, and the Buddha-Bar is excellent. The staff were always friendly and polite, but it's clear many of them haven't been properly trained (incompetent) and the overall service lets the hotel down badly. Thats mainly the reception staff and the main buffet. There was very little organisation at breakfast, lunch and dinner. Tables weren't cleared promptly, so guests were left waiting while dirty tables sat empty. Pool and beach service was incredibly slow—it takes ages just to place an order and even longer for food or drinks to arrive. Waiting over an hour for a drink is unacceptable for a 5 star hotel... Many facilities are fully booked throughout our stay despite seeming empty, making it difficult to enjoy everything the resort offers. There were also lots of small frustrations that added up. There were no glasses available for breakfast drinks on several occasions, reception struggled with simple requests like arranging a taxi, and we were charged €20 for a photo without this being made clear beforehand... not the money thats the issue but the principle, imagine if we got one every night. It's a shame because the hotel itself has potential, and the beachfront loc

One of the best hotels I have ever stayed at with the best and kindest service I have ever received

Food quality and variety superb. Hygiene paramount floors tables counters cleaned after every meal seating ! Nicely appointed grounds and facilities .. great location and the beach front gets top billing. Front desk to servers waiters chefs just amazing . Thank you we will return

Overall, we had a mixed experience during our 2 week stay. Positive: Good and large breakfast buffet. Resort facility looks nice and is well groomed. Very nice beach area. Calm and private, tidy, with a lot of beach chairs. Staff: Usually very nice and tries to be helpful (more below). Negative: Beds very hard and uncomfortable. Rooms (we saw 3 total) not very special and not very clean. Had black mold in the shower and a mouse in the room. Service is very bad. A lot of staff in Le Patio during breakfast and dinnerr, but not very efficient. Seemed like they are just running around without doing much. For beach service, we often had to wait 30-60 Min until someone came. During the "mouse incident", there was a lot of bad miscommunication and multiple lies told from their side. We had to sleep in a different room for 2nd to last night and were told our room will be cleaned after breakfast next day. Next day (our last) we were told we had to get a new room and waited until 3 p.m. to get the new room, which ruined our last day completely. Prices: Highly overpriced. Without half-board, its around 70 € per person for a buffet (w/o drinks). Buddha Bar: The portion size was small, the food average and the prices too high. We payed around 150 € for 2 people. The service was very nice and quick though. For comparison: If you go to Flic en Flac, you can get better food for around <40 € (2 people, starters, mains, desert, drinks, tips).

Fantastic hotel, book Premium Suite for family of four. Second time with this hotel chain in Flic en Flac and would not hesitate to return. Fabulous beach, pool, rooms and sunsets!

Zimmer waren sauber, essen war ausgezeichnet. Personal war sehr freundlich

A wonderful hotel with fabulous staff - would 100% recommend this hotel especially a beachfront room.

The resort is beautiful, all of the rooms are great and cleaned multiple times a day. Facilities on site were plentiful: free water sport activities, extra priced day tours, etc. The 3 restaurants at Sugar Beach served amazing food and the also available 2 restaurants at sister hotel La Pirogue down the beach were great too. 10/10 for a holiday and resort, we loved the location, staff & everything.

Excellent property and service

Agréable séjour dans cet hôtel en bord de mer. La plage est agréable et les 2 piscines sont magnifiques. La chambre est correcte sans fioritures mais avec suffisamment de place et fonctionnelle, beaucoup de rangements et belle salle de bain avec douche. Le petit déjeuner et le dîner sous forme de buffet sont excellents. Personnel agréable et serviable. On y retournera avec plaisir.

Notre séjour au Sugar Beach a été exceptionnel : cadre idyllique, équipe au top, très attentionnée. Un grand merci à Wasim qui a veillé à ce que tout soit parfait, mais également à Stephan, Joy et Françoise. Chambre impeccable, petit déjeuner très varié et restaurants très agréables sur le resort (petit cœur pour le Mare Mare). Nous reviendrons et je recommande les yeux fermés

Mycket trevligt och vackert beläget hotell med utmärkt service, massor av aktiviteter, god mat och möjlighet till avkoppling. Vill skicka med ett stort tack till vår housekeeper Baboo som på ett utomordentligt trevligt sätt tog hand om och alltid var glad. Tack!

From check in to the first night, the rating was 0/10. There was an issue with the room assigned to us and were told by a member of staff , that is your room. When the night manager was made aware of the problem, he started the ball rolling to provide an alternate room. Next morning, I was impressed that both the manager and assistant manager, took charge of the problem and relocated us to a different upgraded room. From then on it was 10/10. Room was clean, spacious, grounds very well maintained, breakfast and dinner buffets offered plenty of varied dishes. Well kept swimming pools, including an adult only one. Plenty of non motorised water equipment and an added bonus is that they offer free boat trips to a great snorkelling area, as well as free glass bottom boat trips. Dining and housekeeping staff all very friendly but special thanks to Vu, Vishay, and Stephan in conjunction with the Manager for making it such a enjoyable stay.

Nice hotel on the beach! 2 pools (one for adults only which is great as the hotel is very family oriented)

Tout était parfait..la plus belle plage de l île..service au top.petit déjeuné et dîner merveilleux..l hôtel est magnifique et les chambres aussi.les piscines sont très propres.le personnel au top..tout pour passer de bonnes vacances

Surclassement en chambre de luxe premium vue mer et sur le coucher du soleil Lit super confortable Magnifique salle de bain Merci à Sarah (accueil souriant dès l’arrivée dans le complexe) Merci à Krishnee pour l’accueil et le surclassement Merci à David : le roi des cocktails : vous avez rendus notre séjour au Sugar beach inoubliable.

The hotel overal is beautiful. The food and amenities were amazing as well. The staff who help with luggage and the front desk were very helpful and stopped at nothing to ensure you had the best stay. The waiters in the restaurants however need more training. They take a very longtime to bring drinks or off any help often bringing the wrong order. This would not have been an issue if it were once or twice. But it was all the time at all the restaurants. Often no one ever comes to your table to see what you want to order. But everything else was amazing.

Très bel hôtel. Très propre. Cuisine pas à la hauteur de l'hôtel. Personnel dans l'ensemble digne de la réputation du pays.