Overall Ratings & Reviews Grand Palace Hotel

Rooms were clean and staff were extremely helpful with any information I needed regarding the hotel or local area. The only challenge I had is the hotel faces a busy road. I was able to get a quiet room in the back of the hotel on a high floor.

staff friendly. great Breakfast. room clean. should be Microwave in the room. overall hotel fantastic

good

Large facility. Nicely kept up.

The floor in room not carpet

do not recommend this hotel to any body.

I just would like to find what I ordered, so I got single room and bed but I ordered king size other thing I just got at the room one towel only the fridge doesn’t work

Full service upscale hotel, but aging and some of the rooms in need of maintenance and new beds. The location is on a busy road, and the soundproofing is nonexistent. The location also makes it difficult to walk to local restaurants.

Hotel Waz just ok, nothing special.

Booked a deluxe room for my wife and myself, got offered a standard room with twin beds. Reception could not get us the right room. Difficult to get much in terms of service. They seem overwhelmed. Took them over 30mn to deliver ice. The good thing is closeness to Regency Hotel where amenities clearly compensate for the lack in Grand Palace. Wifi is weak and TV is vintage 80s

The hotel was old style with one key provided between two people. Have not they heard of magnetic cards? The safe deposit box proved cumbersome in the assigned room which has necessitated room change. Carpet and drapes were dirty but beds and bathroom were clean. WIFI was unreliable and needed constant pin change.

I enjoyed my stay very much. The hotel is not new but it was very well-maintained and I was comfortable in my room. The front desk staff spoke very good English and were able to direct me easily to the places I wanted to go. I went to the spa in the ajoining hotel where I received one of the best deep tissue massages ever courtesy of Pamela. Overall, my stay at Grand Palace was very good.

The hotel location is very good, security is excellent, staff were outstanding with the exception of the beauty salon vendor...terrible person and dilapidated facility!! Breakfast and dinning: food is fairly good, staff were wonderful but the place has dirty, old, stained and unhealthy furniture items. Reception staff were great. WiFi was available but access code were changed on daily basis!!!

Just a good hotel

I have stayed here before with a tour group Feb 2015 so booked from a return to Amman for 8 nights Dec 2015. The hotel is ok but there were 3 major disappointments. If they fixed these I would gladly up my rating because they charge a lot for the room but don't deliver on: 1. I booked a king non-smoking but they said they had none when I arrived! So had to stay on smoking floor. Not impressed! 2. TVs terrible -They need to replace their TVs. All very old fashioned small units, useless to watch a movie. 2. Avoid room service. Very poor quality. Didn't eat the meal. Overall this hotel is fine for short stays but not so good for longer stays, not for the rate charged. I'm generally easy to please, but felt these comments needed.

Great location , clean room , lots of security, gift shop and 24 hour room service .

Everyone was absolutely nice and very friendly. I liked feeling so secure with all the security measures that the hotel had. I was impressed with the great, great service people gave us. Only thing was no wash cloths(little towels to scrub with).

It was good hotel. I like the location and the cost.

booked for a deluxe room with non smoking and got a standard smoking room. After a big argument they gave us a deluxe which was old and looks like never been used with bad smell and the linens was dirty and had to call the staff to come at 3a.m to change the linen. Very dirty room and bathroom and worth no star. In the morning we had to move out and asked our credit card company to dispute the charges. Please be very careful to book in this hotel as they do not accept their shortcomings. We are world traveler but this is the first time we had to go through this in any hotel.

I am happy to write a review for this hotel. I came to Amman for 4 nights and found this hotel very comfortable. Very large room with excellent internet. Breakfast excellent as well. I used the exercise room and it is excellent as well. The staff very friendly and the room always clean. it is a short distance from downtown. Their prices are very reasonable and it is highly recommended.