I think the room offered to me had not been used by other guests for quite some time. so there are some dirts in the 🛀 bathtub. they have shower room and the tub. one comes with shower gel (blue color one) but the other comes with a transparent one, which, be frank, i cannot be sure if that is shampoo? or all-in-one😅

Amazing hotel, loved it. 5 of 5 Stars would recommend

Front staff lacks training in handling fire hazard/emergency situations. AC took long to get fixed after which sparks caused a fire that I extinguished and informed the reception staff to get this looked at asap but there was no real sense of danger/urgency on their behalf, which indicates I was purposely put in a defective room and wasted 3-4 hrs of my stay. Check in took long to get done. Overall a poor experience.

Potensialet med hotellet er bra, men er preget av lite vedlikehold. Fliser i basseng mangler, mugg på dør i dusj etc. Laminatgulv på badet.. vegg til vegg teppe. Frokost ok. Litt dårlig utvalg

Very friendly and helpful staff. We were able to check in early which was appreciated. The pool was very nice. Appreciated the shuttle boat and used it several times. The food in the restaurant was good. Breakfast was good but it was a little confusing where to find things as the buffet was spread over several rooms. Perhaps as guests arrive for breakfast a staff member could explain the layout. No housekeeping provided- perhaps you need to request it. If so, explain this to guests.

The reception staff was excellent.tbe check in was smooth. Got help from the bagagiste. There was adequate free parking for our rented car. The lunch from the Japanese sextion was absolutely delightful. Going tk Caudan was very easy due to the free water taxi

Both

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Whilst I would stay here again because of the location near Caudon Waterfront but not in it, and the helpfulness of staff I had reservations about my stay. Check in very poor - shown to a room already occupied. Food at Dinner quite slow to arrive and then not hot. Also wine prices in the bar excessively high for the quality of wines served compared to other bars and nearby hotel.

Fresh interesting menu for breakfast

The room had roaches. The breakfast was decent, but service was lacking as tables didn’t all have silverware. Egg station hit or miss. You have to request coffees, no one comes around. Decent variety. Checkin/out pleasant enough, but noticed they didn’t ask how everything was because the night before there was a loud party till 2 am right outside below us. Location was excellent. You are a short walk from waterfront and grocery.

Nice location. Large rooms. Hard working staff, kind. Good breakfast and dinner selection on buffets. Building is tired. Needs a freshen up.

Spacious rooms, well located with friendly staff. Unfortunately, the hotel is very tired. Towels and bed linens are gray and worn. We found the hotel spa is dirty, including the esthetician’s uniforms. The hotel has loads of potential but is in dire need of a facelift.

The hotel had booked a loud large concert outside hotel room from 5 pm- 2am. Music and guests were very loud and it was difficult to sleep!! We complained and were moved to another slightly quieter room. They were doing loud sound checks all afternoon prior to the event with over 300 people in attendance. We should have been informed of this when our booking was made. Breakfast and location were excellent.

The restaurant service was not good

les transat de la piscine sont tous cassés et vieux. indigne pour ce type d'hôtel ! heureusement le personnel est compétent et aimable

Très bien situé, proche commerces Hotel confortable, personnel souriant et très serviable.

A free water taxi takes you to an outdoor shopping mall with some premium stores as well as local crafts. Several restaurants and more touristy souvenir shops as well. Did not try the light rail station nearby. A nice hotel away from the noise and bustle of the city yet close enough to walk to most attractions.

Gorgeous hotel beautifully situated in the Marina within 5min walk to beautiful shops and cafes. Staff are so friendly and helpful. Food is great but could do with more Vegetarian options. Only one problem for me - NO LIFT but lots of Stairs.

Roons are very clean. If any little thing is wrong it is corrected straight away by housekeeping. Staff in the restaurant are welcoming, attentive, and friendly. Excellent spa, great masseurs Neehar and others. The hotel could think about updating showers and some towels are no longer brilliant white, bit grey, but very clean. The water taxi was not available one day as it was being serviced there is a bridge open in the day by the aquarium.