歯ブラシが部屋にありませんでした。

3食付きで予約をしたところ、ディナーショーやサンセットBBQを除き、ほぼ追加料金なしで楽しめました！ 部屋のトイレはウォッシュレットが故障してたのが残念だった。

初日に歯ブラシがなかったのでコンビニで購入したら翌日置かれていました。フロントに聞いたら良かったです。

It would have been helpful if you’d let me know when the tour I was planning to join on Thursday was cancelled.

ファミリー向け、特に小さいお子さんのいるファミリーには最適。前回、愚息との2人旅でお邪魔して以来。中学生になると厳しくなってくるかなと。

I stayed in Oceana B/Tower 2 the 15th floor in room 1529. Mold! Mold! Mold! As soon as I got off of the elevator the moldy smell hit me. My room reeked of mold. There was mold on the signage in the tub and around the bathroom’s door frame and calcified gunk on the exterior of the tub. A housekeeper came and removed some of the mold. I had a glade plug in for the smell. I was offered a room change the next day via email at 1pm. The WiFi wasn’t working. The beds felt that box springs. Just flat and hard. My right side of my body was in pain. I tossed and turned all night. The building needs to be renovated and the beds need to be replaced. You will not find comfort and very clean conditions. You will find beautiful staff that are kind. The fire show was wonderful. The circus is ok for no animals. It’s acrobats and tricks. They only have one manager who isn’t hospitable. She’s the night manager. Liway and Imelda are kind. I do think that they could have told me about the islands shuttle service when I was trying to get to a restaurant with my children. They just said that they don’t shuttle anywhere but the airport. I like the waterpark and the beach but the actual hotel isn’t worth it. The cost of food is astronomical. Go for the waterpark, beach and shows. Expect nothing else.

遊べるところが豊富で、飽きることがなかった！

Very good location, facility. Parking garage is a little far from room.

늘 그랫듯이

When we arrived at the hotel, we could not enter our room because it was locked from the inside. Because hotel staff said it would take awhile to open, I requested another room. They said that would also take some time to prepare another room. We decided to go to dinner and asked that they call us when there was either another room available or the door was opened. They didn't call us. When we returned the door had been opened so we used the original room. Overall the cleanliness was somewhat lacking. There was dried blood and hair inside the bathtub and no shower curtain. the room was dusty. I have worked in hotel housekeeping in the past and I know it's not an easy job, but basic cleanliness and responsiveness from hotel employees is a minimum for hospitality work.

Room and bathroom were a bit outdated. Toiletries had to be requested and picked up at front desk, a bit inconvenient However, water park was fun.

ユニットバスが古いのか汚く感じてしまった。鏡にカビが生えていた。それ以外の部屋の中はよかった。シーツもタオルも毎日変えてくれた。プール、海はとてもよかった。スタッフは全くって言っていいほど日本語が話せないので、翻訳機が必要です。笑　ホテルの前もジャマイカングリルとかABCストア、5分くらい歩くとカフェグッチャがあってとてもよかった！

清掃状況は良いと思います。年月の古さを感じますが、それでも、メンテナンスされて綺麗に保っています。人も韓国のスタッフがインターンで来ていますが、頑張っています。食事つきにすると、いくつかあるレストランの中で好きなところを選べるので、メニューがかぶらないで飽きない工夫がされています。プールなども監視員がいて、安全に楽しめます。その他、いろいろなアクティビティーもあります。空港送迎などがもっとあるとよいと思います。ホテルの前には、白タクが居て、３０ドルの領収書無し、メーター作動無しで提案をしてきますが、その人は、荷物にも１個１ドルの加算をします。そして、カードで払おうとするとカード手数料でプラス３ドルを要求されます。

The outdoor pool was a great binding experience for me and the kids.

Great stay and beach location

Amazing stay!

Just a bit disappointed with the lack of support from front desk

清潔感とソフト(接客など)面は非常に良かった 設備は・・・もうちょっとメンテしてくれるとうれしい 網戸がなかったり空調がゼロ百(全く効かないか寒いほど効いてしまうか)だったり、 湿気がこもったり ただ、総じて最も大切なのは前者なので満足でした

スタッフは優しくて最高！ただ施設が古くなって壊れていたりがありました。対応すぐしてくれたので良かったです。ブッフェのご飯も美味しかったです。

We were given a room far away from the elevator the scenery is not because our room is in lower ground floor . It doesn’t have a bidet also. We need to request for tooth brush and toothpaste but was given only for one day it’s a frustrating experience.