good

Great spot for a family holiday, we loved Ramada Resort and would recommend it to anyone looking for a place to stay in Port Vila. Great location, awesome staff, all the facilities were fantastic and the restaurant/bar was very impressive.

Amenities, room such as availability of telephone in room on arrival, no detergent yo wash dishes or a fish cloth, Airconditioning ( noisy and not very cool) When calling drivers for tourists to take day trips ensure knowledge of drivers. Our driver had no idea, and we were following the map and he missed places when we showed him where we wanted to go. Costing in Australian dollars on Expedia was not final cost $49 charge aud for using credit card and $200 extra charged on Visa card. Inability to pay Expedia direct and therefore paying at hotel means daily rates apparently change which changes total cost and then conversion increased cost.

Great view & staff

Room was nice but tv didn’t work the entire 7 days we were there. We kept enquiring with the front desk but didn’t get any help (not that we really needed one being in such a beautiful location). Room has good amenities. Staff were absolutely amazing! They really made the trip. The in house restaurant was pretty good too.

Everybody was lovely and welcoming especially frank and bob who were quite entertaining down by the pool !

The room is nice but there are some (recurring) issues with this hotel. The cable TV does not work. There is septic tank smell coming up through the drain pipes. There was no phone in the room (and they failed to bring it despite 3 seperate requests). The maid service is uneven (leave things in the trash, forget to put back towels, etc.). Its OK for Port Vila as long as you pay less than 15 000 Vatu per night for your room.

Clean rooms. Quality amenities

Clean room and great staff.

Needed more fruit but overall good selection

A nice hideaway close to town but feels very secluded

The hotel staff are really the highlight of this property; everyone was very kind and helpful to us. The service was above and beyond. Special shout out to the Concierge team, including Miky, who made sure we had fun plans when ours fell through, and Bob and Frank at the pool. The restaurant at the hotel has good food for when you don't want to go outside, or just wanted to relax after a day of adventure. There are free kayak for guests to use, the pool is nice. We'll be happily return to Ramada for our future returns to Vanuatu.

We experienced overall a very pleasant stay in a nice location with very helpful staff throughout. Some small maintenance items such as the pool area need attention to keep up the Resorts superior standard. Be sure you are allocated a room in the blocks along the lagoon not in the rear block up higher which is not very easy to access the pool or restaurant plus it has an inferior view. Blocks three to seven would be best away from the noise of the bar. The quality and price of the meals was on par with Melbourne but expect to wait a minimum of 30 minutes from ordering to receiving your meal. Thanks to the ever smiling staff.

Has everything you need

Perfect

Thank uou

Terrible customer service and terrible refund policy.no consideration for issues outside people's control, no flexibility, would not recommend

Front desk is a joke. No one welcomed us or helped us with our bags upon checking in. Nothing was explained about the resort as well. The resort was not busy at all yet service was always slow or none existent. Shower room constantly smelt like sewage. Asked for buggy rides to the top of the resort a few times and they never came: Always ended up walking.

Staff were lovely, view was beautiful, flame grilled skewers at the restaurant were delish, pool the perfect temp, quiet, walkable to town.

Everyone was so welcoming and helpful. We stayed 6 nights in total and absolutely loved it. The food was delicious and the pool was so wonderful to swim in. We could borrow kayaks from the resort and kayak on the river too. So much fun and so relaxing. Thank you for a wonderful stay :-)