Sarova Whitesands Beach Resort & Spa, Mombasa

探索 Sarova Whitesands Beach Resort & Spa, Mombasa
8.8
非常好
基于 396 条评论
清洁度

9.0

客房舒适度

8.8

地点

9.0

服务和设施

8.8

旅行者评论 Sarova Whitesands Beach Resort & Spa, Mombasa

每页评论数
20
40
热门评论
Thomas
icon-朋友和家人 家庭
朋友和家人 家庭
10.0
/10
评论于 15几周前

Hotels.com verified review

Good hotel right on the beach, with a varied setup of different pools, 4 restaurants and a beach bar called Coco's. Stayed for 8 nights. Good service standards throughout, but the all the staff at Coco's were particularly great. Will absolutely consider going back. Only slight downside is there are very few restaurants in the near area outside the hotel itself. For that, a quick and cheap Uber ride on the terrible gravel dirt road over to Nyali is recommended.
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Jim
10.0
/10
评论于 15几周前

Expedia Group verified review

It was. All around perfect!!
Komal
icon-朋友和家人 家庭
朋友和家人 家庭
10.0
/10
评论于 16几周前

Hotels.com verified review

We had a great stay at Whitesands! I have been many times and it never disappoints. Great to see the upgrades to the hotel. The room was very comfortable, the amenities were fantastic, and the food was great as always. The kids loved the kids club and all the staff were so attentive to them - definitely a great place for kids. We will be back!
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LABAN
icon-
10.0
/10
评论于 16几周前

Expedia Group verified review

Modern finish. Nice Coco Beach Bar. Great customer service -especially Martha, the bartender. Nice sea view. Enjoyed the ambience!
Kevin
icon-商业
商业
10.0
/10
评论于 16几周前

Hotels.com verified review

This is a beautiful sprawling property right along the beach. My room was clean and comfortable, spacious and well-appointed. The staff was friendly, accommodating, and helpful when needed. The dinner and breakfast buffets are excellent and sumptuous with a wide variety of choices (minus the monkey stealing the apple from my breakfast plate). This is a place worth staying in and coming back to.
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Olayinka
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双人入住
10.0
/10
评论于 17几周前

Expedia Group verified review

Will be coming back. Courteous staff went out of their way to please and the environment was serene and excellent
Farah
icon-家庭
家庭
8.0
/10
评论于 22几周前

Expedia Group verified review

First and foremost I would like to thank Lucy and her team for an excellent stay! We faced some challenges, however Lucy went out of her way to ensure all was up to par and truly made it seamless! The resort was absolutely stunning! The staff made it feel like home and Lucu was the cherry on top! Due to her, our trip was incredible and I cannot thank her and the team enough! Highly recommend the place!
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Zablon Afera
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双人入住
8.0
/10
评论于 22几周前

Expedia Group verified review

Everything is great but don't rely on the hotel for an airport pickup or for the front desk to answer their phone
Samuel
icon-
8.0
/10
评论于 23几周前

Expedia Group verified review

All services were excellent except that I got checked into a garden facing room with a pungent damp smell but the staff relocated me to a fresh clean room upon complaining. So I’d say it was good overall
Maherun
10.0
/10
评论于 24几周前

Hotels.com verified review

Amazing
Trond
6.0
/10
评论于 27几周前

Hotels.com verified review

Fine bassenger, fint rom og velfungerende aircondition.
Kipruto
icon-家庭
家庭
10.0
/10
评论于 27几周前

Expedia Group verified review

Good.
Rose
icon-
10.0
/10
评论于 28几周前

Expedia Group verified review

Great location, pictures don’t show the beauty of the hotel, very kind and professional staff, very good for family vacation play ground, few pools, access to the beach but not entertainment at the beach.
Guy
icon-
10.0
/10
评论于 33几周前

Hotels.com verified review

Just perfect as always is.
Nazneen
icon-好友同行
好友同行
10.0
/10
评论于 34几周前

Expedia Group verified review

Beautiful and clean hotel with excellent staff!
Vilsu
10.0
/10
评论于 35几周前

Expedia Group verified review

Very good
Pascal
icon-朋友和家人 家庭
朋友和家人 家庭
8.0
/10
评论于 35几周前

Hotels.com verified review

Equipements au top
Manveer
icon-双人入住
双人入住
2.0
/10
评论于 35几周前

Expedia Group verified review

1. I complained a noisy AC 3 times and nothing was done to stop this. I didn’t have a restful sleep. 2. Staff were a bit slow/ I did not feel welcomed 3. Pool was under renovation/ noisy. 4. Rooms aren’t as per the photos. Very small and congested 5. Room service doesn’t pick up the phone. Had to call via my personal device.
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Kimberly
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双人入住
8.0
/10
评论于 36几周前

Expedia Group verified review

Room clean, staff friendly, for all inclusive a lot of the items were missing or permanently off (mango Thai sticky rice, several wine options, some drinks, etc.) which was frustrating because it left you with limited options. Thai restaurant was great, cocktails for all inclusive were mostly good, the buffet dinner was not our favorite. The Italian restaurant had good steak and food. Beach has some beach boys that do aggressively follow you. We didn’t go to beach much because of this. For the pools, people come out early and “reserve” spots and then don’t come to the pool until hours later. This needs to be banned by management as it is entirely entitled and rude. Room was very large and amenities were nice. Bed was very firm and my husband was in pain every morning. We would come back. Overall it was a good experience. They give Kenyan resident rates which is nice but they’re almost the same price as Expedia.
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Giancarlo
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双人入住
10.0
/10
评论于 37几周前

Hotels.com verified review

the hotel is beautiful, great staff, nice rooms
每页评论数
20
40

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