Reception staff are very well trained, but other supporting staff like IT & Maintenance are not so well prepared. Also housekeeping was sloppy.

Check-in took time as my booking through Hotels.com could not be found initially and had to be searched on multiple computers. During the stay, after I had already checked in and stayed a few days, I was contacted and asked about my check-out time despite having valid days left. Even after showing my receipt, there was confusion, and I was encouraged to either extend my stay or check out. The issue was later resolved, although it was initially placed on my rebooking. It seemed that the reservation had not been properly checked before I was contacted, which led to unnecessary confusion. The room showed signs of wear, especially the carpet, which looked old and not very clean. I avoided walking barefoot due to hygiene concerns. During the stay, I became ill and dehydrated. When requesting bottled water through room service, it took several hours to arrive and was still charged. The breakfast buffet lacked basic hygiene measures, such as alcohol gel or other disinfectant at the entrance. The rooftop bar with live music was never open during my stay, despite being advertised, and reception could not provide clear opening times. On the positive side, the hotel is a budget option with generally friendly staff and several on-site services, including a barber, hairdresser, travel agency, and shops. However, the overall experience was affected by system issues, communication gaps, and slow service.

Room was extremely HOT, bugs, called for house keeping, towels and toilet paper multiple time no one ever came. Had to purchase Toliet paper from local store

Not that much clean

Great service

I highly recommend harmony hotel. Everything was perfect. I was initially staying at Friendship hotel but I ended up canceling my book and changing to Harmony hotel for several reasons. At harmony, the rooms were nice, the cleaning staff were beyond amazing, food was great..I could go on.

Dirty bad service attitude

Yes

Rooms clean, amenities available , food is good and good varieties. Manager is good person

Let me start by saying the staff was great! However the hotel itself was not good. roaches in the room, the breakfast was terrible and was for the same for my entire stay and the music kept you up just about all night. Im still waiting for a call from the manager after 4 days. Bad bad bad

⭐️⭐️⭐️⭐️⭐️ Amazing Stay at Harmony Hotel! I had a wonderful experience staying at Harmony Hotel in Addis Ababa. The staff were friendly, welcoming, and always ready to help with a smile. The rooms were clean, comfortable, and very relaxing after a long day. I also enjoyed the delicious breakfast and the convenient location close to everything. I truly felt at home — I’ll definitely come back again on my next visit to Ethiopia! Highly recommended.

It was good staying in Harmony hotel. They are very friendly. You feel like you are home. Thank you for everything.

It was very nice staying in Harmony Hotel. They're very friendly. It feels like you’re home

Excellent service from the staff and fantastic location. Team was friendly and proactive. Staff went above and beyond to accommodate my request. Smooth check-in and check-out. Highly recommended.

Evrywhere that i turned i was greeted by more customer service and even greater smiles and accommodations. I truly enjoyed my time there.

Nothing but a pleasant stay what every person dream!

If well managed, the place can be great. The latter part of the pay-off line - 'Traditional Values . International Standard' lacks in many ways. Business Double room sold as breakfast included only to be told otherwise at the restaurant - felt cheated. Could afford the breakfast but boycotted in protest. Reckless noise through late night Saturday. Check-in was inefficient with card key not working, billboy a bit rude and room changed arbitrarily. Communication was selfish with no client orientation - reception called around 09:30h for checkout when normal time is 12 noon - annoying.

Staff friendliness, airport shuttle punctuality, inclusive breakfast choices, housekeeping and spa services, as well as jovial doormen greetings. I will stay there again. Pietro T.

Location

Large rooms, great services and amazing facilities