Reception staff are very well trained, but other supporting staff like IT & Maintenance are not so well prepared. Also housekeeping was sloppy.

⭐️⭐️⭐️⭐️⭐️ Amazing Stay at Harmony Hotel! I had a wonderful experience staying at Harmony Hotel in Addis Ababa. The staff were friendly, welcoming, and always ready to help with a smile. The rooms were clean, comfortable, and very relaxing after a long day. I also enjoyed the delicious breakfast and the convenient location close to everything. I truly felt at home — I’ll definitely come back again on my next visit to Ethiopia! Highly recommended.

It was good staying in Harmony hotel. They are very friendly. You feel like you are home. Thank you for everything.

It was very nice staying in Harmony Hotel. They're very friendly. It feels like you’re home

Excellent service from the staff and fantastic location. Team was friendly and proactive. Staff went above and beyond to accommodate my request. Smooth check-in and check-out. Highly recommended.

Evrywhere that i turned i was greeted by more customer service and even greater smiles and accommodations. I truly enjoyed my time there.

Nothing but a pleasant stay what every person dream!

If well managed, the place can be great. The latter part of the pay-off line - 'Traditional Values . International Standard' lacks in many ways. Business Double room sold as breakfast included only to be told otherwise at the restaurant - felt cheated. Could afford the breakfast but boycotted in protest. Reckless noise through late night Saturday. Check-in was inefficient with card key not working, billboy a bit rude and room changed arbitrarily. Communication was selfish with no client orientation - reception called around 09:30h for checkout when normal time is 12 noon - annoying.

Staff friendliness, airport shuttle punctuality, inclusive breakfast choices, housekeeping and spa services, as well as jovial doormen greetings. I will stay there again. Pietro T.

Location

Large rooms, great services and amazing facilities

Amazing Staffs(Receptionist, Housekeeping, Security) Delicious Food. The area is safe and Convenient.

Average

Good staff

This hotel and safe place

My family stayed in the hotel and they enjoyed their time. Thanks for the nice hospitality.

The level of customer service offered by the company was exceedingly subpar, unresponsive, and deficient in support. I found myself stranded in the airport throughout the entirety of the night as a result of their lack of attentiveness towards their patrons. I advise against utilizing this hotel for any individual.

Would never stay

Excellent staff

Everything is good