Everything was nice and we liked

Room wasn’t has advertised, no fridge, no Minibar, no hair dryer, also said it sleeps 4 but only had a double bed. Constant power and water outages. Some maintenance issues. Resort is starting to look tired. This is just a quick off the top of my head list.

I have never been so disappointed at a hotel, I had to change like three rooms because the toilet flash was not working. They was an awful pipe smell of sewage in the toilet. customer service was appalling. The food was ridiculously expensive and was just trash. The Wi-Fi was a joke.

Nice beach view room

The advertised superior room was not for 4 people, this was disclosed on check in, despite giving a call to the hotel reception a day before to confirm the booking of 4 people, on arrival the receptionist James was not courteous and asked me to book another room. Upon showing all evidence on my booking using Xpedia app and reservation at the hotel. The room was not clean. We checked out the next day early morning. The hotel staff are not professional and couldn’t even sympathize with our situation

Rooms were stuffy, staff was unpleasant and I had no value for the money indicated. I never stayed

Room was spacoius and had balcony at reasonable rates.

ROOM OK but could be better..shhets not veey clean. I aslo had to pay a higher price than the Hotels.com.price 214 USD but was charged 22 USD as theybused their own exchange rate. Staff nice. Extremly expensive breakfast 2500 KES /20 USD not included in the room It is not Luxury but very run down.Restaurang seems to very popr - so.many complaomt and expe aive so I never tried it but find very good places outside with normal with decent prices and high quality Beach very dirty with platic bottles and debris everywhere. Also sewage system from Mombasa goes straigh out in the sea so swimming there to avoided. However the 33 m swimming pool was nice and clean and the gym ok in partcular the gym master trainers hat gave training couses in the morning. But overall the hotel.is overrated and it seems like no investment is done to improve the pla e.

The staff were super courteous, helpful, and welcoming throughout our stay. With reported new management now in place, there is optimism for positive changes, especially as renovations are expected to improve the property in the near future. Should technical input be required in the future, I am a civil and structural engineer and would be willing to offer professional guidance if helpful!

I really enjoyed but one thing they need to do is renovations and improve on staffing.

The staff were amazing ,very patient and kind. My family had an amazing holiday . I would recommend staying.

Property is okay to stay if you are non vegetarian

The room was great, the food was great, the service was great, the property had several bars, and pools on it. Will definitely return

At the begging the room they offer was not

The room and the resort is completely run down. When I say completely, I mean completely. No way this is a "luxury" resort.

Xx

Hotel throughout needs repairs, compound cleaning and mosquitoes treatment

Hotel is old in need of much repair. Mosquitos infested. Looks nothing like on your site.

The bathroom is disgusting! Sewer smell, rust and stains in the shower bathtub and sink. I tried to be reasonable and pick a different room, but it was even worse than the first and we checked out about two hours after arriving. I don’t understand “luxury” is in the title?!!

The breakfast was ok and the staff were friendly and helpful. They could use a variety of food . I stayed for 4 nights and the food was the same the whole time. The compound is not maintained one would wonder if a snake wouldnt crawl in from somewhere. The room had no soap and had to call to ask . Mosquito nets dont close completely . Beach is very nice and better than most hotels , but very crowded !