Both main bed and sofa in 2nd bedroom were missing the top mattresses. The bed sofa was impossible to use as bed. I tried to hang on to the main bed, but only with back pain. No mattress was offered when complaining (only thin covers).
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia