The hot spring inside the hotel is relatively clean and acceptable, but the hot spring open to other guests is extremely unclean! Breakfast and dinner are average. Staff are friendly.

沒有甚麼可以挑剔, 值得年年拜訪的飯店

Staff are very polite, especially the staff at the restaurant, it was a great experience of the Kaiseki. Room is clean, and nice with the onsen. Staff are very helpful and cheerful.

最滿意是酒店提供接駁車服務，又會幫忙運送行李到房間，非常輕鬆。

This hotel services have always been attentive and of high quality. But I think Onsen closed at 2100 is too early, it is not enough time to enjoy Onsen when finished dinner

服務態度親切，服務人員會主動了解客戶需要，餐點及住房都很值得推薦

溫泉太細，早餐一般，服務非常滿意

旅館在入住前仔細確認旅客需求, 並主動告知可以到巴士站接駁, 員工們態度親切, 旅館位於溫泉街正中心, 逛街很方便! 溫泉有特色, 又整潔, 是一個很好的體驗, 對南城苑留下深刻印象.

很新，服務員很有禮貌，很貼心

It was an amazing experience to stay here. Traditional ryokan in such a beautiful setting. The staff was super friendly and nice, too.

温泉はゆっくり浸かる事ができ 最高でした

ご飯もおいしいし部屋も綺麗ですごくよかったです　接客も感じよかったしとてもよかったと思いました　ただ露天風呂が階段みたいになってて　風呂の色が茶色ぽいので下が見えないて危ないと感じました

Lovely ryokan. We didn’t take the meals, and they were served in a dining area, not in the room. But the staff informed us of the early closing hours of locals restaurants and izakaya, and they booked tables for us at both, which was very helpful. They picked us up and dropped us off at the bus stop on arrival/departure. The room was spacious, very clean, with a large window looking out over the forest. I really loved their onsen which is on a balcony, looking at forest and the night sky, it was a mild temperature, not as hot as many onsens, but very nice. The staff were very helpful and pleasant. Onsen hopping in Kurokawa Onsen was one of the trips highlights.

部屋の中に湯船があり、いつでも入ることができます。朝ごはんもしっかりあり、大変おいしかったです。何度きても静かで黒川温泉はいいところだなと思います。

Food was expensive but worth it. Bath is room was excellent. Shared bath was mostly empty (male) and serene. 음식은 비쌌지만 그만한 가치가 있었음. 객실 내 목욕 시설은 훌륭했고, 공용 목욕탕(남성)은 한산하고 고요한 분위기였음.

スタッフの方がとても親切で気持ちよく宿泊する事が出来ました。 また機会があれば行きたいです。 料理、温泉共に最高です。

スタッフの方の対応がとてもよかったです。 温泉も素晴らしかったのでまた泊まりたいと思いました。

Perfect ryokan, probably one of the most beautiful in Kurokawa onsen area, excellent food, japanese professionalism at its best. Thank you!

Total awesome experience of superb onsen indoor and outdoor! Such great dining omakase experience for dinner and breakfast! I would love to stay more nights!

I have a pleasant stay in this hotel.