Staff were very helpful and service was excellent throughout our whole stay. It really does feel like paradise, the perfect place to unwind as a family. Kids especially love the kids facilities here!
Staff all very friendly and welcoming. Resort is perfect for my fmly. Luxury clean private beach just what we needed. And kids love the kids club activities so much.
We had a wonderful time at Anantara Resort. Thanks for everything, from front of house to F&B, housekeeping. Everything was splendid! Definitely will return for the next retreat.
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Accommodation's Reply
09 Apr 2024
尊敬的 ivan s。来自安纳塔拉迪沙鲁的问候。我谨代表我们团队感谢您抽出宝贵时间给予我们如此精彩的评价。我们很高兴得知您在我们酒店度过了一段非常愉快的时光。我们非常期待您下次再次来到迪沙鲁时再次光临。此致。总经理 Christian Gerart。
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DV
Danny V.
9.3
/10
评论于 77几周前
Spa was great, service was great. Food service is to long, takes about one hour to get food at the pool and restaurant.
The sink was cloaked the entire time when we arrived and despite multiple calls, no one came to fix it or rather, no one informed us that this can't be fixed. The shower temperature is inconsistent and turns hot and cold in seconds so it 's very hard to shower my little girl without her constantly screaming it 's hot or cold. There 's a bee in the room which I called to ask for assistance and again, no one came to help. It 's definitely not worth the steep price I paid for.
Very nice and customer centric place. Nicely greeted by hotel staff during check in and was served towels and refreshing drink. Waiting area for check in has a really nice view! There are also a list of complimentary activities provided by the hotel. Love the direct beach access as well! Food is great and breakfast spread was decent! Highly recommended for short getaways!
Very nice resort that makes you think you are not in Malaysia, its the kind of Bali feel I can imagine. Tranquility and relaxing environment. The rooms and resort are quite well maintained.
1人们认为它很有帮助
ZH
ZATI H. A. H.
9.7
/10
评论于 130几周前
It 's beyond our expectation! Thank you for the great hospitality. We had a pleasant stay in Anantara. My kids enjoyed the pool, kids club & the beach! Good breakfast spread, spacious room & awesome view. We received complimentary tix to Desaru Coast Waterpark too. The staffs were helpful & friendly. Surely will come back!
Good place to bring the kids to. There is kid 's club where the kids can play while waiting for the sun to set before heading to the beach. Check in is a bit disappointing. Only managed to get the room after 4PM. Not much option for food after-hours, only room dine in is available. So be prepared to stock up some snacks in case your stomach is growling at the wee hours.
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2人们认为它很有帮助
Accommodation's Reply
26 Aug 2022
亲爱的Rionaldi
来自安纳塔拉迪沙鲁海岸的问候。
非常感谢您选择我们的度假村享受家庭假期。我和团队很高兴您们度过了美好的时光,尤其是孩子们,他们非常喜欢这里丰富的儿童活动。我们最近还增加了许多不同的免费活动,以提升宾客的体验,包括清晨在海滩上进行侗族棍练习、观鸟以及与我们的自然学家一起在潮汐池散步。
对于您抵达时遇到的不愉快经历,我深表歉意。我们的团队竭尽全力确保所有抵达的客人最迟在下午3点前入住房间。请放心,我们将加倍努力,避免在您下次入住时再次遇到类似的情况,以便您有更多时间享受度假村的设施和服务。关于餐饮选择,我们很高兴地通知您,我们提供24小时客房送餐服务,以便您想吃自己喜欢的小吃。
我们期待着很快再次欢迎您的到来。
在此之前,请您保持安全和健康。
此致敬礼
Christian Gerart
总经理
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LT
Leroy T. B.
9.4
/10
评论于 157几周前
This is such a beautiful resort! We stayed in the deluxe sea view room and it was a very good size and came with a spacious balcony too. Service was excellent! Would return and highly recommend. A few areas I thought could be better: 1. Food OK but not great. 2. Poor internet-especially at balcony/bathroom. 3. Small gap, the size of a small iPhone, at the bottom of balcony window, is something parents want to keep their kids away from.
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1人们认为它很有帮助
Accommodation's Reply
08 Aug 2022
亲爱的Leroy
来自安纳塔拉迪沙鲁海岸的问候。
非常感谢您入住我们酒店并给予如此精彩的评价,我们由衷地感谢您。我很高兴您在这里度过了愉快的时光,并且喜欢酒店的布局、设施以及我们团队提供的服务,这让他们倍感鼓舞。我已记录下您宝贵的反馈,并已与我们的领导团队进行了全面探讨,以便我们能够在您下次入住时为您提供更优质的宾客体验。
我们期待您下次再次光临迪沙鲁海岸时再次光临。在此之前,祝您平安健康。
Christian Gerart
总经理
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OZ
Ong Z. Q. C.
9.4
/10
评论于 162几周前
Love the hotel! Everything is so good except for the breakfast. Can add more varieties.
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Accommodation's Reply
24 Jul 2022
亲爱的 Ong,
来自安纳塔拉迪沙鲁海岸的问候。
非常感谢您选择我们度假村作为您最近的海滩度假胜地。很高兴您在我们这里度过了一个轻松愉快的假期,我们几乎满足了您所有的期望。感谢您对早餐品种的反馈,我们也非常乐意听取您下次入住时可能希望增加哪些菜品的建议,以便我们进行审核和考虑。
我们非常期待您的再次光临,希望您能尽快再次光临,与我们共度一个轻松的假期。
在此之前,请您保持安全和健康。
此致
Christian Gerart
总经理
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IP
Iyong P. S.
10.0
/10
评论于 163几周前
We had a fantastic stay! Security is tight at guardhouse which I really appreciate. We're invited to sit at sofa by the pool with welcome drink and cool towel. Check in process is was done by the friendly staff at the poolside. We booked 2 rooms and both room condition are great. Love the big balcony with beautiful sea view. The bathroom is big and detailed in terms of user experience. Breakfast buffet spread is great, fresh and delicious. Not to forget beautiful sunrise on the second day of our stay. Overall a relaxing and comfortable stay experience.
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NS
Nur S. B. A. K.
10.0
/10
评论于 164几周前
The best so far, all was perfect
2人们认为它很有帮助
TK
Teoh K. W.
9.7
/10
评论于 170几周前
Good stay, dining experience at tumeric is not so good. A lot of flies touching every dishes.
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Isma M.
9.4
/10
评论于 239几周前
the check in was great, helpful staff named hazami help us a lot the rooms are fabulous.. the deluxe room sea view quite big for 2 breakfast got many choices the staff from check in to check out was excellent the beach is nearby but the waves bit dangerous to children for sure will come back here
1人们认为它很有帮助
Accommodation's Reply
22 Jan 2021
尊敬的mohd
来自安纳塔拉迪沙鲁海岸的问候。
我和团队非常感谢您近期的入住,以及您与我们以及其他旅客分享的精彩点评。我们很高兴看到您和您的家人在我们度假村的住宿体验如此愉快,并且所有方面都符合您的期望。我会将您的赞美转达给Hazami,他一定会很高兴,因为他高效而个性化的服务让一切变得与众不同。我完全同意,我们的豪华海景房是您的绝佳选择。宽敞的阳台可欣赏度假村和南中国海的壮丽景色,您可以在这里放松身心,欣赏清晨迷人的日出。旱季海面平静,非常适合带小孩的家庭在海里嬉戏玩耍。
期待很快再次与您相聚,共度家庭假期。
此致
Christian Gerart
总经理
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BC
Boon C. W.
6.0
/10
评论于 252几周前
First time stay at Anantara brand hotel, not sure is there any different class of service, maybe if you looked rich then you can get a better service? Hmmm, first and last time. Hotel is great, but service not up to my expectation.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia