8.8
非常好
基于 38 条评论
由旅行者提供
清洁度

8.9

客房舒适度

9.2

餐食

8.4

地点

8.9

服务和设施

9.0

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旅行者评论 Anantara Desaru Coast Resort and Villas

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顾客评论
A***h
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休闲
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9.4
/10
评论于 32几周前
Staff were very helpful and service was excellent throughout our whole stay. It really does feel like paradise, the perfect place to unwind as a family. Kids especially love the kids facilities here!
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Accommodation's Reply
28 Dec 2024
亲爱的A*h,感谢您的好评!我们很高兴得知您和您的家人在我们这里度过了愉快的时光,我们团队的热情服务和周到的服务让您拥有了难忘的体验。很高兴您的孩子喜欢这里的设施——我们始终致力于为家庭提供充满乐趣和轻松的环境。我们期待着再次欢迎您回到您的小天地,享受又一次难忘的家庭度假!此致,Peter Wagner,度假村经理
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Eiza A.
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休闲
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10.0
/10
评论于 48几周前
Staff all very friendly and welcoming. Resort is perfect for my fmly. Luxury clean private beach just what we needed. And kids love the kids club activities so much.
+5
1人们认为它很有帮助
Accommodation's Reply
09 Sep 2024
亲爱的Eiza A,感谢您的精彩点评!我们很高兴听到您和您的家人在我们这里度过了如此美好的时光,并享受了我们奢华、干净和私密的海滩。很高兴孩子们在我们儿童俱乐部的活动玩得开心。我们的团队非常高兴他们友好热情的服务让您拥有更美好的体验。我们期待很快再次欢迎您和您的家人再次入住,享受难忘的住宿体验!此致,Peter Wagner,度假村经理。
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Abburn C.
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9.7
/10
评论于 73几周前
We had a wonderful time at Anantara Resort. Thanks for everything, from front of house to F&B, housekeeping. Everything was splendid! Definitely will return for the next retreat.
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Accommodation's Reply
09 Apr 2024
尊敬的 ivan s。来自安纳塔拉迪沙鲁的问候。我谨代表我们团队感谢您抽出宝贵时间给予我们如此精彩的评价。我们很高兴得知您在我们酒店度过了一段非常愉快的时光。我们非常期待您下次再次来到迪沙鲁时再次光临。此致。总经理 Christian Gerart。
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Danny V.
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9.3
/10
评论于 77几周前
Spa was great, service was great. Food service is to long, takes about one hour to get food at the pool and restaurant.
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Accommodation's Reply
03 Mar 2024
亲爱的Danny V.,安纳塔拉迪沙鲁向您问好。我谨代表我们团队感谢您在近期入住后给予我们如此高的评价。我们很高兴看到您的入住体验各方面都符合您的期望,尤其是水疗护理。对于您在泳池边等待的时间过长,我深表歉意。请放心,我已经与部门负责人沟通,并已采取相应措施改进服务。我们期待您下次光临迪沙鲁海岸时,再次选择我们酒店。此致。总经理Christian Gerart。
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Erica l.
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5.4
/10
评论于 98几周前
The sink was cloaked the entire time when we arrived and despite multiple calls, no one came to fix it or rather, no one informed us that this can't be fixed. The shower temperature is inconsistent and turns hot and cold in seconds so it 's very hard to shower my little girl without her constantly screaming it 's hot or cold. There 's a bee in the room which I called to ask for assistance and again, no one came to help. It 's definitely not worth the steep price I paid for.
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Accommodation's Reply
02 Oct 2023
亲爱的Erica,来自安纳塔拉迪沙鲁的问候。首先,感谢您选择我们的度假村度过您的家庭假期。我们非常感谢您抽出时间在这个平台上与我们分享您的体验,并指出我们近期入住期间服务的不足之处。对于我们未能提供您所期望的体验,以及您在入住我们酒店时理应体验到的体验,请接受我诚挚的歉意。请放心,我已将您的问题告知我们的领导团队,我们将审查我们的运营情况并改进,以便在您未来的入住期间为您提供更优质的宾客体验。希望在您计划不久的将来再次访问迪沙鲁时,我们能再次欢迎您的到来。此致。Christian Gerart,总经理。
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LAU M. X.
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9.7
/10
评论于 106几周前
Very nice and customer centric place. Nicely greeted by hotel staff during check in and was served towels and refreshing drink. Waiting area for check in has a really nice view! There are also a list of complimentary activities provided by the hotel. Love the direct beach access as well! Food is great and breakfast spread was decent! Highly recommended for short getaways!
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Accommodation's Reply
24 Aug 2023
亲爱的Lau,来自安纳塔拉迪沙鲁海岸的问候。我们很高兴您最近选择我们度假村作为您迪沙鲁海滩之旅的目的地。很高兴看到您的留言,并得知您在我们度假村度过了一段完美的假期,这无疑是对我们最大的赞美。我们的团队非常高兴您享受到我们全方位的服务,这激励着他们继续追求卓越。我们期待着很快再次欢迎您来到我们这个小小的避难所度假村,再次享受海滩假期。此致。Christian Gerart,总经理。
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E Wan Z. K.
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9.4
/10
评论于 106几周前
Very nice resort that makes you think you are not in Malaysia, its the kind of Bali feel I can imagine. Tranquility and relaxing environment. The rooms and resort are quite well maintained.
1人们认为它很有帮助
ZATI H. A. H.
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9.7
/10
评论于 130几周前
It 's beyond our expectation! Thank you for the great hospitality. We had a pleasant stay in Anantara. My kids enjoyed the pool, kids club & the beach! Good breakfast spread, spacious room & awesome view. We received complimentary tix to Desaru Coast Waterpark too. The staffs were helpful & friendly. Surely will come back!
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Accommodation's Reply
03 Mar 2023
亲爱的Zati,来自安纳塔拉迪沙鲁的问候。我们非常感谢您抽出宝贵的时间与我们以及其他旅客分享您的美好体验。收到如此积极正面的评价,我们倍感欣慰,这充分体现了我们团队的辛勤付出。他们全心全意致力于为宾客提供卓越的体验,看到他们的辛勤付出得到认可和赞赏,是我们所能得到的最好的赞美。请放心,我会将您的赞美反馈转达给我们的团队,这将不断激励他们继续发挥所长,为宾客带来愉悦的体验。我们期待很快再次欢迎您,共度难忘的假期。此致。Christian Gerart,总经理。
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Ong T. K.
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9.1
/10
评论于 130几周前
Providing very good services by the staff and the room and environment are awesome. Definitely will back again.
1人们认为它很有帮助
Accommodation's Reply
03 Mar 2023
亲爱的Ong,来自安纳塔拉迪沙鲁的问候。非常感谢您最近入住我们酒店后留下宝贵的点评。看到您拥有如此美好的住宿体验,并且我们的团队悉心照顾您的需求,我们倍感欣慰。我们很高兴您喜欢酒店的客房设计以及宁静放松的氛围。最让我们感到自豪的是,当您再次来到迪沙鲁时,我们一定会再次光临。我们期待着不久的将来再次欢迎您。此致。Christian Gerart,总经理。
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Rionaldi C.
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8.5
/10
评论于 154几周前
Good place to bring the kids to. There is kid 's club where the kids can play while waiting for the sun to set before heading to the beach. Check in is a bit disappointing. Only managed to get the room after 4PM. Not much option for food after-hours, only room dine in is available. So be prepared to stock up some snacks in case your stomach is growling at the wee hours.
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2人们认为它很有帮助
Accommodation's Reply
26 Aug 2022
亲爱的Rionaldi 来自安纳塔拉迪沙鲁海岸的问候。 非常感谢您选择我们的度假村享受家庭假期。我和团队很高兴您们度过了美好的时光,尤其是孩子们,他们非常喜欢这里丰富的儿童活动。我们最近还增加了许多不同的免费活动,以提升宾客的体验,包括清晨在海滩上进行侗族棍练习、观鸟以及与我们的自然学家一起在潮汐池散步。 对于您抵达时遇到的不愉快经历,我深表歉意。我们的团队竭尽全力确保所有抵达的客人最迟在下午3点前入住房间。请放心,我们将加倍努力,避免在您下次入住时再次遇到类似的情况,以便您有更多时间享受度假村的设施和服务。关于餐饮选择,我们很高兴地通知您,我们提供24小时客房送餐服务,以便您想吃自己喜欢的小吃。 我们期待着很快再次欢迎您的到来。 在此之前,请您保持安全和健康。 此致敬礼 Christian Gerart 总经理
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Leroy T. B.
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9.4
/10
评论于 157几周前
This is such a beautiful resort! We stayed in the deluxe sea view room and it was a very good size and came with a spacious balcony too. Service was excellent! Would return and highly recommend. A few areas I thought could be better: 1. Food OK but not great. 2. Poor internet-especially at balcony/bathroom. 3. Small gap, the size of a small iPhone, at the bottom of balcony window, is something parents want to keep their kids away from.
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Accommodation's Reply
08 Aug 2022
亲爱的Leroy 来自安纳塔拉迪沙鲁海岸的问候。 非常感谢您入住我们酒店并给予如此精彩的评价,我们由衷地感谢您。我很高兴您在这里度过了愉快的时光,并且喜欢酒店的布局、设施以及我们团队提供的服务,这让他们倍感鼓舞。我已记录下您宝贵的反馈,并已与我们的领导团队进行了全面探讨,以便我们能够在您下次入住时为您提供更优质的宾客体验。 我们期待您下次再次光临迪沙鲁海岸时再次光临。在此之前,祝您平安健康。 Christian Gerart 总经理
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Ong Z. Q. C.
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9.4
/10
评论于 162几周前
Love the hotel! Everything is so good except for the breakfast. Can add more varieties.
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Accommodation's Reply
24 Jul 2022
亲爱的 Ong, 来自安纳塔拉迪沙鲁海岸的问候。 非常感谢您选择我们度假村作为您最近的海滩度假胜地。很高兴您在我们这里度过了一个轻松愉快的假期,我们几乎满足了您所有的期望。感谢您对早餐品种的反馈,我们也非常乐意听取您下次入住时可能希望增加哪些菜品的建议,以便我们进行审核和考虑。 我们非常期待您的再次光临,希望您能尽快再次光临,与我们共度一个轻松的假期。 在此之前,请您保持安全和健康。 此致 Christian Gerart 总经理
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Iyong P. S.
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10.0
/10
评论于 163几周前
We had a fantastic stay! Security is tight at guardhouse which I really appreciate. We're invited to sit at sofa by the pool with welcome drink and cool towel. Check in process is was done by the friendly staff at the poolside. We booked 2 rooms and both room condition are great. Love the big balcony with beautiful sea view. The bathroom is big and detailed in terms of user experience. Breakfast buffet spread is great, fresh and delicious. Not to forget beautiful sunrise on the second day of our stay. Overall a relaxing and comfortable stay experience.
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Nur S. B. A. K.
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10.0
/10
评论于 164几周前
The best so far, all was perfect
2人们认为它很有帮助
Teoh K. W.
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9.7
/10
评论于 170几周前
Good stay, dining experience at tumeric is not so good. A lot of flies touching every dishes.
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Isma M.
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9.4
/10
评论于 239几周前
the check in was great, helpful staff named hazami help us a lot the rooms are fabulous.. the deluxe room sea view quite big for 2 breakfast got many choices the staff from check in to check out was excellent the beach is nearby but the waves bit dangerous to children for sure will come back here
1人们认为它很有帮助
Accommodation's Reply
22 Jan 2021
尊敬的mohd 来自安纳塔拉迪沙鲁海岸的问候。 我和团队非常感谢您近期的入住,以及您与我们以及其他旅客分享的精彩点评。我们很高兴看到您和您的家人在我们度假村的住宿体验如此愉快,并且所有方面都符合您的期望。我会将您的赞美转达给Hazami,他一定会很高兴,因为他高效而个性化的服务让一切变得与众不同。我完全同意,我们的豪华海景房是您的绝佳选择。宽敞的阳台可欣赏度假村和南中国海的壮丽景色,您可以在这里放松身心,欣赏清晨迷人的日出。旱季海面平静,非常适合带小孩的家庭在海里嬉戏玩耍。 期待很快再次与您相聚,共度家庭假期。 此致 Christian Gerart 总经理
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Boon C. W.
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6.0
/10
评论于 252几周前
First time stay at Anantara brand hotel, not sure is there any different class of service, maybe if you looked rich then you can get a better service? Hmmm, first and last time. Hotel is great, but service not up to my expectation.
4人们认为它很有帮助
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