Initial experience is horrible. The first 2 hours I've already documented and gathered as much photos and videos as I could because in my head, I'm going to give a bad review. The guys at the front desk does not make you feel welcomed, there's a $HKD210 fee to "maintain" the hostel such as cleaning, toiletries, towel, free water and coffee which is fine, plus another $HKD100 for the keycard deposit. Upon getting inside the room assigned to me, I already checked the bed, the bathroom, as a female solo traveler safety is important to me so I make sure to check the entire room. Found out the AC is not working, underneath the bed is not only dusty and looks like it hasn't been mopped for months. It also has stuff underneath. I approached the front desk located at the 10th floor, I'm located at 17th floor. The guy didn't come to check until my second follow up when I expressed that I'm really tired and sleepy. I came straight from work before the flight all hours and travel in I've been up for 24 hours, so I was really tired. That's the first 2 hours experience, just imagine. He came to check and tested, it's really not working so they transferred me to another building and upgraded me to a family room because I think they are full and no other double room available. This is when my experience started to get better, not only because the room is bigger, this room is way cleaner than the prior room, the AC is cold, it's located on the 17th floor (I requested a higher floor) it's quiet, I don't hear the noises from the vehicles (this is located in TST/iSquare) so super busy road. I love my independence, I like that they don't bother me throughout my stay, the cleaner would give me new trash bags (I throw my own garbage near the exit) I'm not a difficult guest, I just want what I paid for, and cheap does not have to always mean low quality of service. That was definitely the right move for them as a company/business in the hospitality industry. The men should be more accommodating instead of intimidating. Cleaners should ensure the rooms are properly cleaned and maintained even if it's budget friendly.*PS: Attached photos are from the original room I was assigned to (double room), I only have videos of the family room they switched me to which is way cleaner and better, however there's no way to attach or include videos here. Just really be communicative of your needs as guests. In the end, I was a satisfied customer overall and would definitely still recommend for especially for budget travelers.
